What are the responsibilities and job description for the Release & Application Support Engineer position at RedMane Technology?
Release & Application Support Engineer – Managed Services
Company Description
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.
RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.
The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool.
The Role
As a Release & Application Support Engineer, you will work in a collaborative environment where you will play a key role in deploying, configuring, maintaining, supporting, upgrading, and patching software components and cloud services. You will also research and do proof-of-concepts on new technologies to improve our ability to support RedMane’s clients. This support will include both on-premise and cloud environments. We are seeking to engage your inquisitive nature and inclination to learn.
Responsibilities include:
- Manage the release and deployment of applications to production and test environments using Azure DevOps.
- Provide technical support for production systems and troubleshoot issues.
- WebSphere and Middleware technologies.
- Work closely with development teams to ensure that applications are properly tested and validated before deployment.
- Maintain and update documentation for production systems and procedures.
- Collaborate with other teams to manage the lifecycle of software and hardware components.
- Analyze logs, performance data, and other metrics to identify and resolve issues.
- Participate in continuous improvement initiatives to improve the overall quality and stability of production systems.
- Implement security controls and ensure that systems are in compliance with security policies and best practices.
- Provide off-hours support as needed to ensure that systems are available and performing optimally.
- Monitor and manage software patching schedules to ensure that systems are up-to-date with the latest security and performance fixes.
- Complete level 2 and level 3 support tickets.
- Constantly improving skills set and sharing new knowledge with others on the team.
Skills & Role Requirements
- In-depth knowledge of IBM WebSphere Application Server (WAS) and related technologies.
- Strong experience with WebSphere administration tools, such as the WebSphere Administrative Console and the WebSphere Application Server Deployment Manager.
- Strong experience with release management tools and systems, such as Jenkins or Microsoft Azure DevOps.
- Microsoft Azure and their services, including SaaS, PaaS, and IaaS architectures as well as a familiarity with DevOps.
- Experience designing, configuring, implementing, monitoring, and maintaining cloud environments in Microsoft Azure and/or AWS.
- Strong understanding of software development and deployment processes.
- Strong understanding of scripting, including Python, Perl, and Shell.
- Strong problem-solving and analytical skills.
- Deployment and release management tools.
- Monitoring and performance tuning tools.
- Operating systems, including Windows, Linux and AIX.
- Databases, including DB2, Oracle and SQL Server.
- Assist in technical specifications and other deliverables.
Qualifications
- Bachelor or Masters degree in computer science or related field is preferred.
- Middleware production support experience with IBM WebSphere Application Server and MQ monitoring and administration.
- A foundation of core Java, J2EE, and integration design patterns is desired.
- Should have a strong background with setup and support startup scripts and Automation.
- Excellent knowledge of supporting software on AIX and Red Hat Linux.
- Strong understanding of networking and security concepts.
- Good interpersonal/communication skills. Work closely with Development, QA and production support team members to align and orchestrate resolutions on open issues/defects.
- Must have an interest in and willingness to learn diverse technologies.
- Understanding of computer virtualization, networking fundamentals, scripting and automation.
All professionals at RedMane are expected to possess these skills:
- A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
- A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
We Offer You
RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.
Additionally, we believe you should have fun and enjoy growing your career; we provide the supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:
- A flexible work environment that includes hybridized locations and schedules with subsidized lunches offered twice a week.
- Market based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
- A culture that promotes and fosters career growth through professional training and mentoring.
- An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, weekly Pilates classes in the office, and events that range from 5k's to triathlons.
Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.
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