33 Customer Success Engineer Jobs in Los Angeles, CA
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Reddit is Hiring a Remote Customer Success Engineer
Monetization is often the most data-heavy, latency sensitive, and technically demanding part of any online business. Our Ads Customer Success Engineers support the Reddit Ads platform. This role is the Tier 1 level of support, acting as the interface between Sales and Engineering as you work through customer issues.
You'll be joining the Ads Solutions Engineering team. We are looking for engineers who are passionate about solving problems and providing our customers with a positive experience while using our platform. Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly and will continue to be after the pandemic.
Responsibilities:
- Have a strong understanding of the market, clients, partners, and technology
- Execute deep troubleshooting techniques and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements
- Use Jira to record, track progress and escalate application issues
- Collaborates with the various teams to ensure that problems are resolved effectively and efficiently
- Provide product feedbacks and insights to the business and development teams
- Assists users in understanding how to appropriately use our platform
- Assists with various application testing activities and internal projects as needed
Qualifications:
- 3 years of experience in a customer/client-facing role such as Customer Success Engineer, Technical Support Engineer, or Sales Engineer
- Excellent problem solving and troubleshooting fundamentals
- Passion for superior client experience
- Prior experience at a MarTech or AdTech company
- Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts
- Adept with writing database queries and data analysis
Benefits:
- Annual Personal & Professional development funds
- Comprehensive Health benefits
- Workspace benefits for your home office
- 401k Matching
- Family Planning Support
- Flexible Vacation (please use them!) & Monthly Global Wellness Days
- 4 months paid Parental Leave
- Paid Volunteer time off
Job Summary
Full Time
Print & Book Publishing
08/04/2022
10/25/2022
redditinc.com
SAN FRANCISCO, CA
1,000 - 3,000
2005
STEVE HUFFMAN
$5M - $10M
Software & Cloud Computing
Related Companies
The job skills required for Customer Success Engineer include Troubleshooting, Problem Solving, Technical Support, Professional Development, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Engineer positions, which can be used as a reference in future career path planning. As a Customer Success Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer. You can explore the career advancement for a Customer Success Engineer below and select your interested title to get hiring information.
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