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Red Lion Controls, Inc.
USA_Home Working, MA | Other
$73k-94k (estimate)
5 Months Ago
Technical Support Engineer (Indication) - Remote
Red Lion Controls, Inc. USA_Home Working, MA
$73k-94k (estimate)
Other | Durable Manufacturing 5 Months Ago
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Red Lion Controls, Inc. is Hiring a Remote Technical Support Engineer (Indication) - Remote

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries. Position Summary Reporting to the Automation Support Manager, the Technical Support Engineer is primarily responsible for providing phone and email technical support to our customers. The position provides problem determination and resolution for customer issues, develops and implements resolutions to identified problems and follows standard practices and procedures. May need to engage or escalate to more senior resources to resolve more complex issues. Essential Job Functions Endorse, support and model the Company’s core values of: Absolute Integrity Empowerment Customer Focus Restless Innovation High Performance Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationship, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements 2 year electronics degree or High School diploma & additional experience Demonstrates oral and written communication skill to effectively interface with all levels of Company management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French or German a plus. Travel As needed Working Conditions Regularly required to talk and hear. Use of hands to touch, feel, or handle and reach with hands and arms. Lifting up to 25 pounds on an infrequent basis. Visual acuity required for close work, viewing a computer screen, reading written documents, and to adjust focus. Safety Hazards None Employer’s Rights This job description does not list all the duties of the job. Employees may be asked by Company management to perform other duties. Performance evaluations, in part, will be based upon performance of the tasks listed in this job description. Red Lion Controls has the right to revise this job description at any time. The job description is not a contract for employment. Unless defined in such a contract, employment with Red Lion Controls can be terminated with or without cause, and with or without notice at any time, at the option of the employee or that of the Company.

Job Summary

JOB TYPE

Other

INDUSTRY

Durable Manufacturing

SALARY

$73k-94k (estimate)

POST DATE

10/05/2022

EXPIRATION DATE

01/13/2023

WEBSITE

redlion.net

HEADQUARTERS

CLIFTON PARK, NY

SIZE

50 - 100

FOUNDED

1972

CEO

STEVE SCHOENBERG

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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About Red Lion Controls, Inc.

As global experts in communication, monitoring and control for industrial automation and networking, Red Lion has been delivering innovative solutions for over forty years. Our automation, Ethernet and cellular M2M technology enables companies worldwide to gain real-time data visibility that drives productivity. Product brands include Red Lion, N-Tron and Sixnet. With headquarters in York, Pennsylvania, the company has offices across the Americas, Asia-Pacific and Europe. Red Lion is part of Spectris plc, the productivity-enhancing instrumentation and controls company. For more information, pl...ease visit www.redlion.net. More
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The job skills required for Technical Support Engineer (Indication) - Remote include Technical Support, Customer Support, Written Communication, Microsoft Office, Communicates Effectively, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (Indication) - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (Indication) - Remote. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

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Technical support engineers need to rise above, and not respond with anger or frustration.

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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

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They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

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Step 3: View the best colleges and universities for Technical Support Engineer.

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