The Account Luxury Manager (ALM) is a key sales position at The RealReal. As an ALM, you will use your sales and relationship acumen to drive repeat business by acquiring consigned items from our existing clients. 

You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. 

Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Compensation | Benefits | Perks

• Base salary plus uncapped commission
• $1,500/month commission additional $500 bonus potential (at target) - top performers earning over $3,500/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• 401K (with company matching up to $1000)
• Medical, Dental, & Vision Insurance

What You Get To Do Every Day

• Drive new sales from established consignors 
• Follow-up on sales leads generated by marketing team
• Leverage strong consignor relationships to gain referrals for new consignors
• Outreach daily to existing clients (50-100 per day) 
• Attend client appointments (typically less than 30 miles one way - mileage reimbursed)
• Provide an outstanding customer experience
• Review contract with client during virtual or at-home appointments
• We’ll train you to set pricing expectations and develop deep knowledge of luxury 
• Must live within 25 miles of assigned territory

Ability to meet with clients in person regularly anywhere in assigned territory

What You Bring To The Role

• Motivated by a competitive spirit to excel and achieve in a sales driven environment 
• Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
• Efficiency and strong organizational, time management and communication skills
• Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
• Ability to commit to 40 hours per week and occasionally work off-hours 
• Ability to lift and move up to 25 lbs
• Ability to travel 50% within local market
• Must live within 25 miles of assigned territory
• Ability to meet with clients in person regularly anywhere in assigned territory
• A current, valid driver’s license (except in Manhattan and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)

In New York City and San Francisco, the expected salary for this role is $55,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

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