WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

RealPage Customer Success is comprised of a team of project manager and coordinators, consultants and product experts, success architects, implementation advisors, trainers, account managers and support reps that are committed to the client's ongoing success. We have built a cross-functional business strategy that evolves around the company mission and single goal which is to ensure the success of our customers. We offer a prescriptive methodology for successful deployments. Our standardized processes, methods and tools deliver reliable, measurable and predictable results, to reduce risk and increase speed to market. We've built a reputation for accelerated deployments. Our customers see rapid, valuable returns on their investments at every level of the organization.

WHAT YOU’LL DO

This position is responsible for the implementation of Payments products and services to a specific front-end Payments platform. A Payments Implementation Specialist I is accountable for setting up new clients, client properties and client property accounts for Payments. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients’ payment system is setup properly and meet client expectations.

 An Implementation Specialist I coordinate with the Payments Implementation Consultant, Underwriting and Operations to initiate setup by gathering all document requirements and information to begin the implementation process for new and existing clients for setup and upgrades/updates.This position needs experience in managing many accounts at once and may need experience in the banking and finance industry. Interpersonal, communication, data analysis and project management skills are important.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

• Implement clients, clients’ properties and accounts following RealPage Payments guidelines, and in accordance with client’s expectations.
• Maintain and update clients’ accounts as needed.
• Provides feedback to Implementation Consultants through the implementation process.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timelines.
• Review orders and required documents for implementation for accuracy and then implement the solution in a much-prescribed manner according to guidelines and training.
• Work with the Implementation Consultant until activation and the payments system is already up and running.
• Remain engaged with the Implementation Consultant throughout the implementation process until activation.
• Interact/Collaborate with Implementation Consultant to successfully activate the payments product.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2 – 3 years’ experience with account management, customer service for a software system
• General experience with managing merchant card, bank, and check processing services
• Strong understanding of payments processing rules, regulations, and industry standards
• Detail-oriented; Ability to learn and utilize new procedures and process quickly
• Excellent communication and interpersonal skills
• Experience with data entry with high attention to detail while handling highly sensitive information
• Proficient in of Microsoft Office products such as Excel, Word, and Web Browsers
• Demonstrated ability to develop, revise and use a database to enter and revise client information
• Skilled at multi-tasking with the ability to prioritize key deliverables and work in fluid, fast-paced environment
• High level of organizational skills
• Strong analytical, mathematical, and reporting skills
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines 
• Able to quickly analyze and troubleshoot problem/issues
• High school diploma or equivalent is required, bachelor's degree in related field preferred.
• Multifamily experience or property management experience is preferred
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangement (Work From Home, On site or Hybrid Set-up)

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• 1-2 years of experience in a merchant services or payments processing organization
• Proficient knowledge of card-present and card-not-present payment processing and subscription-based revenue models.
• Experience with Salesforce or comfortable with quickly learning software that is critical to the success of this role
• Must have a risk-based approach/mindset to solving problems
• Solid understanding of all operational items related to merchant processing including fraud prevention
• To be successful in this position, you must be driven, proactive, insightful, and resourceful
• Must be a self-managing, motivated individual
• Knowledge of check scanning software, mobile wallets and alternative payments solutions is a plus

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WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.