Summary

The IT Professional position at Real Time Resolutions presents a great opportunity to work with a wide-spectrum of IT technologies and processes. We run a modern, fully virtualized private cloud environment layered with strong information security controls. This position works alongside a strong team of experts that maintain our technology stack in various administration and maintenance capacities. It provides broad experience in many IT technologies and requires strong candidates with flexible and adaptable qualities.

Essential Functions

Performed duties include, but are not limited to:

• Collaborate with all IT levels to maintain a healthy server and desktop environment
• Troubleshoot any network problems affecting the environment
• Review and troubleshoot alerts from the monitoring applications
• Resolve or escalate tier-2 related tickets coming into the helpdesk queue
• Review daily environment reports and resolve any issues
• Review vulnerability reports and work with security team on timely resolution
• Keep servers and applications updated, patched and secure
• Keep log of incidents and create incident reports
• Maintain and monitor production servers and identify any current or potential problems
• Monitor environment disk utilization and perform cleanup or expansion when as needed
• Monitor server backups and solve any problems to make sure they take place as schedule
• Collaborate with vendor technical support during troubleshooting
• Collaborate with senior administrators in researching and setting up test environments
• Update and contribute to system administration KB articles
• Create and update documentation of the IT infrastructure services and processes.

Qualifications and Skills

• Bachelor’s degree required; Computer Information System Degree preferred
• Must be proficient with Microsoft Excel and MS Office applications
• Must have clear understanding of networking concepts including DNS, DHCP, VLAN, trunking, subnetting, switching and routing
• Ability to adapt and learn new technology a must
• Previous work experience with networking devices, Fortinet and Cisco preferred
• Systems administration experience Highly preferred
• Powershell experience highly preferred
• VMware and Network experience preferred
• Must be able to pass a criminal background check, drug screen and credit check to client-required standards
• Self-motivated and organized with strong verbal and written communication skills
• Must have strong analytical skills
• Must be proactive solving incidents and potential problems
• Should possess strong time management skills
• Ability to perform multiple tasks and maintain strong attention to detail in high pressure situations
• Must possess interpersonal skills for interaction with various individuals
• Must work well in a team environment