Job Description

As an Account Manager for R2X LLC (Ready-2-Xecute), you will be responsible for supporting and working with new and established clients to drive revenue. The Account Manager is focused on identifying and growing new and existing business by presenting READY-2-XECUTE customers with our newest transportation services.

What you’ll be doing:

• Cold call, email, and other forms of outreach to potential clients
• Source prospects and find introductions
• Find backhaul opportunities for company
• Enter all appropriate information in CRM and TMS systems.
• Hunt for new business
• Direct contact with key decision makers
• Customer facing
• Securing Freight
  • Answer coverage emails
  • Proactively reach out about freight opportunities
• Operations and service quality that ensure:
  • All customer emails are answered within a timely manner
  • All loads are covered
  • All covered loads have tracking if requested, correct Planning Comment, and appropriate call in notes
  • All loads are fully progressed from pick up to delivery
  • All loads in delivered status have paperwork collection progression
  • Marking loads ready to bill in a timely manner
  • Be aware of customer KPI’s and work to reach/ overachieve them
• Handle and solve complex problems
  • Handle returns/ diversions directly with customer
  • Handle pick-up/delivery issues
  • Handle difficult carriers
  • Handle claims with customer
  • Handle billing issues directly with R2X billing team
• Stay up to date with market conditions
  • Set appropriate price targets
  • Know when to lower or raise price targets based on capacity
  • Make final decision on appropriate price to book loads
  • Handle RFP’s with assistance of management
  • Report to management if any drastic rate changes are needed