Description

Position Overview:

Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner

Licensing Requirements:

• ABC Certification as required by state or local laws
• Food Handlers Certification as required by state or local laws

Qualifications

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoos training for this position required
• Must be of legal age to serve liquor in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity must comply with cash and credit card handling policies and protect the Companys assets
• Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service
• Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do
• Critical Thinking using logic and reasoning to identify the needs of a given situation
• Reading Comprehension understanding written sentences communications and documents
• Age must be of age to serve alcoholic beverages as required by State or local agencies
• Arithmetic utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
• Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting legible writing skills for various Company forms and documents
• Time Sharing the ability to shift back and forth between two or more activities or sources of information
• Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused ability to adhere to Company safety standards at all times
• Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Physical Demands:

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 30 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift Enter and exit kitchen with full hands
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

Fast-paced environment

• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures