Description

Brandt Management is seeking a talented and experienced individual with a select automotive background to join our team as the Service Manager at our luxury store in the New Orleans area. This is a fantastic opportunity to work with one of the most prestigious brands in the automotive industry. We are looking for a dynamic professional who understands the critical aspects of managing an efficient and effective service department while delivering an exceptional customer experience. 

Key Responsibilities:

- Oversee the day-to-day operations of the service department, ensuring smooth and efficient workflows.

- Lead and motivate a team of skilled technicians and service advisors, fostering a culture of excellence and high performance.

- Implement best practices and strategies to optimize service department productivity and profitability.

- Monitor key performance indicators (KPIs) and metrics, identifying areas for improvement and implementing corrective actions.

- Uphold the highest standards of customer service, ensuring that every customer interaction exceeds expectations.

- Resolve customer concerns and complaints promptly and professionally, maintaining strong customer satisfaction.

- Collaborate with other departments to enhance overall dealership performance and customer experience.

Qualifications:

- Minimum of 5 years of experience in luxury automotive service, with a proven track record of delivering exceptional customer service.

- Comprehensive knowledge of luxury vehicles, their maintenance requirements, and advanced automotive technologies.

- Strong leadership skills with the ability to inspire and motivate a team toward achieving common goals.

- Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.

- Excellent communication and interpersonal skills, capable of building strong relationships with customers and colleagues.

- CDK experience is a plus, but not required.

Salary: $120,000-$160,000 (depending on experience)

Benefits:

- Competitive health insurance package

- Vision insurance coverage

- Generous paid time off

Company Culture:

At Brandt Management, we have an outcome-oriented culture that emphasizes results and fosters a strong performance-driven environment. We value innovation, collaboration, and continuous improvement.

This Job Is:

- A great fit for candidates with a military background, as we highly encourage their applications.

- Open to individuals who do not possess a college diploma but have relevant experience and expertise.

If you believe you are a difference-maker skilled at catering to the luxury segment, we invite you to reach out for a confidential interview. Join us in providing an unparalleled experience to our valued customers and become part of our dedicated team. Apply today!

Requirements

Must have a valid drivers license.