Description

RavenTek is a rapidly growing IT modernization and integration company. Our employees are excited about the work that we do. We deliver and customize leading-edge agile solutions, services and products to mission critical organizations, primarily federal government agencies.

We are currently hiring a Systems Administrator (CSC) to support our customer located in Ft. Meade, MD . Please review the requirements below and if you would like to be considered, we encourage you to apply!

Position overview -

Supporting our customer in Ft. Meade, MD the selected candidate will organize and direct the configuration and operation of information management systems. Responsible for providing daily system administration to include system and resource optimization, and user assistance. Conducts capacity and performance analysis and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment. 

Duties include:

• Serves as the initial point of contact for troubleshooting hardware/software PC problems 
• Provides Tier 1 and 2 support for troubleshooting and maintenance of Information Technology (IT) systems, to include Windows Operating Systems, Cisco Routers and Switches, Juniper Firewalls and Type 1 in-line encryptors 
• Manages trouble tickets throughout the ticket lifecycle, ensuring prompt resolution of issues, accurate updates, and customer satisfaction 
• Generate monthly metrics for tickets to track ticket volume, MTTR and other statistics that may be requested by the customer 
• Apply and verify monthly Windows patching of Operating Systems 
• Run SCAP (Security Content Automation Protocol) scans and perform manual STIG checklists on all systems 
• Provides continuous monitoring of network health and systems availability with SolarWinds monitoring software 
• Generate reports from SolarWinds to track historical trends and assist in the analysis of possible improvements 
• Works in a 24x7 operations environment, receiving detailed shift reports upon starting a shift, and providing an updated detailed shift report to the following shift. 
• Execute systems health checks on all systems for the shift reports 
• Provides support for the escalation and communication of status to leadership and internal customers 
• Perform other duties as required. 

Requirements

• Bachelor's Degree in a related discipline (e.g., Computer Science, Computer Information Systems, Math, Engineering). With at least fifteen years of general experience of which ten years is directly related experience, a degree is not required.
• Seven to ten years direct experience in the last fifteen years. 
• Position requires a current DoD 8570 IAT Level II certification 
• Technical certification: Microsoft/OS, VMware, CCNA, Juniper, or SolarWinds certification 

Desired Skills:

• ITIL Foundations certificate (v3 or ITIL 4) 
• Experience managing a Windows environment, including but not limited to Active Directory, DNS, DHCP, Group Policy 
• VMWare Experience 
• Understanding of Cisco routing and switching 
• Strong experience in system hardening, patching and DoD Security Technical Implementation Guides 
• Certifications in Windows and/or VMWare 

Other Requirements:

Must be fully vaccinated with the COVID vaccine.

Required Security Clearance:

Active, in-scope US Government issued Secret/SSBI with the ability to obtain TS/SCI eligibility

Employment Type: Full Time / Permanent

Working Conditions:

Business work hours are from Monday through Friday, (day shift) 40-hour week

Physical Requirements:

Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Background Screening/Check/Investigation:

Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.