Do you have excellent customer service skills and thrive in a fast-paced environment? Do you want to work with an amazing team of individuals who support each other like family?

Good Hope Animal Hospital is seeking a highly motivated, positive, out-going, energetic, hard-working individual with excellent communication, listening and telephone skills to join our Front Office Team of Animal Care Coordinators.

Key Responsibilities:

• Ability to manage current CSRs and train new CSRs
• Modify and update systems and procedures wherever needed to better serve clients and patients
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner
• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
• Calm and level emotions during times of stress
• Displaying confidence
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Customer service skills, and proven aptitude for client conflict resolution
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Ability to work cooperatively and side by side with staff
• Receives and relays telephone, fax, and email messages accurately and promptly

Requirements:

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR ispreferred but not required
• Previous Veterinary Technician is highly preferred
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

About us:Good Hope Animal Hospital is located in Mechanicsburg PA and provides high quality medical care to our clients and their pets. Offering full service veterinary care, we are a steadily growing, fast paced, state-of-the-art, 8 doctor hospital that is proud to offer our patients and clients the highest quality medical care and customer service possible.

What else do we have to offer?At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:

• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts
• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/