Customer Service Representative

Shift: 1st M-F 8:30a-5p

Location: Grand Rapids

The administrative support Customer Service position is responsible for the clerical operations necessary in shipping and receiving operations which can include phone calls, emails, processing paperwork and filing. To maintain positive customer relationships and handle customer issues with speed and professionalism. Knowledge of several computer software applications including, but not limited to; Synapse, MAVES, SAP, AX, Word, Excel and Yard view trailer tracker, is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and troubleshooting customer related problems. Support personnel must be able and willing to help out where necessary to prevent warehouse issues.

Essential Duties & Responsibilities

bull; Answer and direct phone calls

bull; Communicate clearly with other facilities

bull; Manage email flow

bull; Data entry

bull; Complete bill of lading's (BOL) for outbound material

bull; Process receipts

bull; Respond to customer inquiries

bull; Proactively provide information to customers when issues occur

bull; Process, sort and distribute inbound and outbound paperwork

bull; Create orders

bull; Create spreadsheets

bull; Photocopy, scan, file and or fax documents

bull; Knowledge of applicable software; Maves, SAP, Yardview, AX, Excel, Word

bull; Prepare for audits

bull; Check materials and labels if they do not match the BOL's

bull; Scrap reports

bull; Trouble shoot product issues, inventory discrepancies and computer issues as they occur

bull; Follow all safety and security procedures

bull; Morale booster and team player

bull; Cycle counting for customers monthly inventory

bull; Railcar tracking and ordering on CSX website

bull; Handle miscellaneous issues as they occur

To perform the job successfully, an inpidual should demonstrate the following competencies:

bull; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

bull; Focuses on solving conflict, not blaming.

bull; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

bull; Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.

bull; Adapts to changes in the work environment; Manages competing demands.

bull; Follows instructions, responds to management direction.

bull; Asks for and offers help when needed.

bull; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

Why work for Qualified Staffing?
1. We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday
pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees!
2. Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
3. We respond to every job applicant within 24 - 48 hours.
4. We only work with the best client companies

INDGrand