Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Position will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 6:00 p.m. Monday-Friday and Saturday mornings on a rotating basis. Position will require some travel for training purposes.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues

Requirements

• One year customer service or cash-handling experience
• Strong attention to detail
• Prior financial services industry experience (Preferred)

Part Time Benefits include:

• Paid time off- 2 weeks
• Volunteer time off
• Paid holidays
• 401(k) retirement plan with 6% match (after 1 year)
• Employee Assistance Program
• Employee Stock Purchase Plan
• Education Discounts with 2 online universities 

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.