Title: Patient Navigator (18179639)

Location: Wheat Ridge CO - 80033

Type: Contract – 3 months

JOB DESCRIPTION:

Duties:

Patient Navigator assist patients in navigating the health care system. Manages incoming, and outgoing calls from patients and providers. Schedules patient appointments. Coordinates with clinical and support departments on schedule modifications. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a fast-paced environment supporting multiple clinics and physicians.

Promotes mission, vision, and values of Legacy SCL/Intermountain, and abides by service behavior standards.

Answers, directs, prioritizes telephone calls and messages for multiple clinics and providers.

Route triage calls according to priority and urgency to clinical team.

Register patients. Confirms, enters and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.

Informs self-pay patients of liability due and pre-payment requirements. Prepare estimate of procedure, calculates advanced payment requirements on previous or bad debt, and current balances. Refer potentially eligible patients to financial counseling. Refer complex or non-compliant patient, financial issues to Clinic Manager or Revenue Service Center.

Responsible for receiving and routing prescription refills to clinicians and routing plan of care to referring provider.

Scheduling appointments for office visits and diagnostic testing for multiple clinics and providers.

Prepares new patients for first visit, including assisting patients to sign up for My Chart and assist with requesting medical records from other entities.

Meet standard competency and performance levels.

May be required to float to other departments (within scope of competency and qualifications) based on business need.

Performs all other duties as assigned.

Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

Excellent customer service skills.

Memorize and recite multiple processes and scripts.

Ability to multitask and work in a fast‐paced environment.

Strong organizational skills and attention to detail.

Ability to maintain confidential information.

Promotes a positive work environment that is supportive of our culture and patients’ needs.

Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Meet daily goals and performance metrics as outlined by department manager.

“We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.”

Job Type: Contract

Benefits:

• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic

Ability to commute/relocate:

• Wheat Ridge, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location