Title: Data Entry/ Service Specialist (COBRA)

Location: King of Prussia, PA 19406 (Hybrid)

Duration: 6 Months (Contract to Hire depending upon performance)

HM Notes:

• Data entry – not customer facing

• Assists the rest of the team with daily task on COBRA related updates

• High risk – if something is not done correctly, it could cause monetary issues for the company

• Multi-tasking – several different projects coming in – sometimes will need to stop a task and pivot to another more important task

• MS word, excel (reporting, viewing data, sorting – pivot tables), outlook

• Hours 8:30-4:30 EST

• Benefits background would be preferred, but not necessary

• Current person performing in this role came from an accounting/processing background/billing – student loans

• Role has been created by growth in the company

• Training would likely take a full month

Roles And Responsibilities:

• Perform daily operations and processes in support of client activities accurately, on time and within quality standards

• Resolve client issues that come in from the Call Centre regarding basic COBRA issues

• Enter enrolment information into billing or carrier portal systems

• Work within a team structure to ensure all timely monthly deliverables are met (such as monthly client reports, invoices, and claims entry)

• Generate print jobs such as enrolment worksheets, election forms, confirmation statements and late notification transaction forms

• Assist with development and maintenance of operational documentation and efficiency projects

• Assist with quality review of incoming client files and work error reports

• Perform client-specific process, procedures, and reports

• Ensure all client deliverables adhere to specified quality standards

• Assist with high volume tasks during Open Enrolment

• File, maintain and prepare documentation for offsite storage

• Adheres to MMA East’s internal and external compliance and security processes

• Summarize and report project status to Client Service Representatives, Team Supervisor and Team Manager

• Perform other duties or special projects as assigned.

Education And Experience:

• High school diploma or GED equivalency is required

• Minimum of 1 year demonstrated experience within a processing support capacity

• Experience working with COBRA regulations and compliance is preferred

• Proficiency in the MS Office Suite, including Word, Excel, PowerPoint, and Outlook is required

• Other related exposure to Benefits Administration, Spending Accounts, HRIS, and/or Payroll environments is preferred.

• Experience within a third-party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred.

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law

Job Type: Contract

Salary: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have with Data Entry?
• Do you have experience with COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985)?
• Would you comfortable commuting to King of Prussia, PA on a hybrid basis?

Work Location: Hybrid remote in King of Prussia, PA 19406