Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! Apply Now!!! ***Available Shifts: Mid-day, afternoom and overnight Additional Incentives:

• Benefits offer (dental, health, life and dissability)

The right candidate should be able to:

• Work ON-Site
• Pass a drug test and a background check
• Available to work on weekends

salary: $16.5 - $17.28 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities

• The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.
• Able to handle emergency calls, stollen vehicle and road assistance proograms.
• Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW programs and services.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Able to follow call center policies and procedures.
• Must be able to read, write and speak fluently English.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Empathy
• Basic Software Skills
• Clarity in communicating
• Understanding of services
• Knowledge of MS Office
• Fluent in English
• Attention to detail
• Customer Service
• Retail Sales
• Verbal Communication
• Perfect Attendance
• Typing Skills
• Telephone Etiquette
• Fluent English speaker

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).