job summary:

Windows11 Implementation experts needed! We have a 6 month project (minimum) that requires the latest Windows expertise along with great customer service skills.

M-F, 8 hours a day within the hours of 7am - 6pm central

Required Skills -

Great understanding of the latest Windows environment.

Great customer service skills.

Great communication and organization.

Job Requirements -

Must have Windows11 experience and ideally a desktop support background.

Desired Skills & Experience -

- Requires broad understanding and advanced technical acumen.

- Skills consistently updated based on new software development and hardware technologies.

- Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.

- Familiarities with PC support tools and software distribution tools.

- Experience using remote diagnostic tools for problem identification and resolution.

- Utilizes problem solving, customer service skills, written, verbal and project management skills.

- Must be self-motivated, organizational/interpersonal skills, and ability to prioritize workload.

- Ability to meet specific deadlines and work under pressure.

- Ability to maintain flexible work schedule.

- Must be available for job-related light travel.

 
location: Bartlesville, Oklahoma
job type: Contract
salary: $24 - 26 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:

- Management of Windows11 implementation on provided user schedule.

- Evaluation of workstreams and creation of new processes or modifying existing processes.

- Work with CPChem IT as needed during project coordination and planning.

- Assist the team with documentation within tickets and knowledgebase.

- A customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

- Use Remedy incident logging system to maintain incidents and requests.

- Perform diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

- Provision and administer user accounts, distribution groups, and security groups in Active Directory.

- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: High School

 
skills:

Desktop Support

Windows 11

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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