We are looking for Desktop Support candidates with MAC and PC experience to work 5 days onsite in NYC handling a MAC deployment and support. This is a contract opportunity with potential to go perm. Looking for someone with 5-7 year experience who is sharp, articulate, can work with executives and creative managers and solid customer service skills.

Troubleshoot hardware and software issues courteously and expeditiously

- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.

- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution

- MAC deployment

- Stage and configure new and existing desktops/laptops/peripherals

- Act as first and second level support for computer upgrades and installations

- Assist in hardware and software asset management

- Assist in the hardware warranty repair process

- Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.

- Must be proficient in PC and MAC.

- Provide meeting support.

- Performs other related as assigned.

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Bachelors (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.