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Seasonal Part Time Customer Service Representative - Remote
$38k-49k (estimate)
Part Time | Specialty Trade in Construction 2 Months Ago
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Radiant Plumbing Air Conditioning is Hiring a Remote Seasonal Part Time Customer Service Representative - Remote

We are Looking for a Customer Service Representative to:

    • Answer incoming calls, confirm scheduled appointments
    • Transfer calls to various departments
    • Respond to and resolve voicemail messages, abandoned and missed calls from customers
    • Respond to customer requests (email, webchat, text) resolving issues and promoting the brand
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable
    • Adhere to the company’s plan for resolving customer complaints quickly and favorably
    • Maintain and update customer database with complete and accurate information.
    • Make outbound scheduling and follow up calls to promote customer satisfaction
    • Communicate with dispatch to ensure customers receive 5 Star Service
    • Provide additional support to the team as needed

Our Ideal Candidate will:

    • Make fans of Radiant by being a customer advocate
    • Be professional and establish customer rapport, encouraging repeat business
    • Have entry level customer service experience. Experience working in a call center is preferred.
    • Be proficient with Microsoft Office or Google Suite. Experience with Customer Service Software. Experience with managing multiple software applications during the day.
    • Problem Solve, have the ability to find a solution for or to deal proactively with work-related problems.
    • Active Listen, have the ability to actively attend to, convey, and assist with the issues of others.
    • Excel in a fast-paced, goal-driven environment.
    • Be comfortable working fully remote, part time shifts (Details to follow)
    • Be highly organized with exceptional follow-through abilities.
    • Have excellent communication, both written and verbal. Have the ability to communicate clearly and concisely

What you can expect working with Radiant:

  • Consistent weekly pay
  • Pay Range: $17-$20 / Hr. Based on experience
  • Schedule: Set schedule between the hours of 8:00 AM - 7:00 PM, totaling 20-25 hours. Flexible based on your availability and preference.
  • Part Time, Full Time, and Seasonal positions available
  • Fully remote position
  • Company-provided computer, additional monitor, and headset.
  • Employee discounts on Radiant plumbing HVAC services {also extends for friends & family}
  • Stability: We've been in business since 1999, and we're only getting better!
  • Team-focused work environment
  • Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
  • Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
  • Ongoing Professional and Personal Development Training Opportunities

Job Summary

JOB TYPE

Part Time

INDUSTRY

Specialty Trade in Construction

SALARY

$38k-49k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

05/13/2023

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The job skills required for Seasonal Part Time Customer Service Representative - Remote include Customer Service, Call Center, Scheduling, Microsoft Office, Customer Satisfaction, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Seasonal Part Time Customer Service Representative - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Seasonal Part Time Customer Service Representative - Remote. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Seasonal Part Time Customer Service Representative - Remote positions, which can be used as a reference in future career path planning. As a Seasonal Part Time Customer Service Representative - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Seasonal Part Time Customer Service Representative - Remote. You can explore the career advancement for a Seasonal Part Time Customer Service Representative - Remote below and select your interested title to get hiring information.

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If you are interested in becoming a Seasonal Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Seasonal Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Seasonal Customer Service Representative job description and responsibilities

Build and maintain enduring customer relationships to boost sales and generate repeat business.

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Provide customers with disability services as needed and has knowledge of services within the disabled community.

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Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts.

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Ensure an outstanding customer experience through providing premier service.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Seasonal Customer Service Representative jobs

Ensure the accurate customer resolution by continually learning new and effective ways of providing excellent customer service.

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Maintain a working knowledge of customer service division products and services.

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Work with the external team to stay updated on product and service knowledge.

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Step 3: View the best colleges and universities for Seasonal Customer Service Representative.

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