Overview

SUMMARY Ensures customers of Quinn have a positive experience in relation to their accounts. Manages risk associated with non-payment to Quinn by performing daily activities related to establishing and monitoring assigned credit accounts and communicating with customers and operations on a timely basis.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.

•Maintain accounts by making contact with customers via phone, email, or letters to collect on past due invoices and offer solutions to resolve billing disputes and issues. •Effectively communicates to the Operations team on any invoices requiring their support and involvement with the customer for payment.•Creates and analyzes monthly Excel trend reports by region.•Creates monthly and ad hoc aging reports ensuring vlook-ups and other formulas are accurate.•Creates cash application reporting daily and on an ad hoc basis.•Creates and analyzes Excel Sales reports weekly and on an ad hoc basis.•Conducts monthly credit meetings to report on progress of payment or resolution of delinquent balances. •Manages incoming phone calls from external and internal customers while providing excellent customer service. •Process applications and credit inquiries in a timely manner•Review Dun and Bradstreet reports for all new customers.•Review Trans-Union reports on individually owned or partnership new customers. •Review accounts periodically to determine if customer’s credit limits should be increased or decreased. •Assess orders on accounts that have exceeded customer’s credit limit and provide difficult credit decisions. •Utilize Excel to generate credit meetings reports.•Records accurate notes on all communication in AR system. •Utilizes company databases and software for data and information to help with collection efforts.•Backup for cash posting, credit card posting, and ACH third party posting.•Attend team credit meetings when needed.

Qualifications

EDUCATION and/or EXPERIENCE A Bachelor’s degree or Associates degree in related field from an accredited college and two to five years of extensive hands-on experience in a related field; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV