Overview

The key goal of the Coffee Host at QuickChek is the overall performance of the Coffee Area. The Coffee Host is responsible for a specific department in the store and may have additional responsibilities such as meeting sales goals, achieving shrink goals, maintaining in-stock conditions, following planograms, maintaining a clean department, and ordering product for the department. Coffee Hosts need to be able to provide exceptional customer service while encouraging, training, and motivating Team Members to complete all shift tasks and achieve goals.

Responsibilities

Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner

Keep department in stock and set to planogram

Maintain a clean, well-merchandised, and labeled department

Sweep, mop, and clean, as necessary

Follow the sales program

Review the Food Service P&L Reports

Ensure all equipment is operational, complete preventive maintenance, and call for service when necessary

Work closely with the Food Service Leadership Team to achieve sales goals

Assist in the Food Service Area and Checkout Area, as needed

Ensure all displays are to standard and signage is correct

Keep up-to-date on new policies and procedures

Attend all mandatory/scheduled store meetings

Train new Team Members, as needed, including how to properly make coffee and Q Café items

Order product twice a week

Communicate any questions, concerns, or issues to the Store Leader timely

Communicate with all shifts in order to ensure smooth operation of the Coffee Area

Pass all Mystery Shops and store walks

Practice Loss Prevention policies

Qualifications

Must be a team player and be able to communicate effectively with customers and Team Members

Must be self-motivated

Must respond to customers and daily tasks with a sense of urgency

Must arrive timely and have an excellent attendance record

Open and honest in communications

Must wear proper uniform, including name badge, at all times and enforce the policy

Maintain sanitation and cleanliness standards

Completion of required training programs and learning activities

Personal behaviors must align with QuickChek’s values

Must have reliable transportation to and from work

Ability to maintain QuickChek grooming and hygiene standards

Ability to perform basic math calculations

Ability to speak, read, write, and understand basic English

Must be alert and attentive; impairment for any reason is not permitted

Physical Requirements

• Stand - Continuously
• Bend/Squat/Twist – Frequently
• Reaching – Frequently
• Work in cold environment – Occasionally
• Lifting
  • Up to 10lbs – Continuously
  • Up to 25lbs – Frequently
  • Up to 50lbs – Rarely
• Push/pull 40lbs – Occasionally
• Walk – Continuously
• Stoop/Kneel/Crouch – Occasionally
• Grasp/Pinch/Grip - Frequently

Compensation Disclosure Statement

QuickChek & Murphy USA take into consideration a wide range of factors when making compensation decisions, including but not limited to: experience, skill sets, training, licensure and certifications, education, as well as business and organizational needs. The listed range is specific to the base hourly rate or annual salary and does not include additional benefits, perks, or bonus eligibility (when applicable) comprising the total benefits package.