Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing to our work innovative leadership and a passion for social and economic justice. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives.

We are seeking a qualified Case Manager with a strong commitment to social services and working with older adults. Case Management services help older persons with functional impairments gain access to appropriate services, benefits, and entitlements needed to age safely at home and maintain their quality of life. Case Managers do so by developing trusting relationships with the clients and their caregivers and engaging them in a collaborative process of problem-solving. 

The Case Manager has responsibility for managing a caseload of 65 clients and will provide case management support for these clients consistent with the goals of being professional, timely, culturally aware, and sensitive, and engaging the clients in achieving maximum potential as defined by their abilities. We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community.

• Screen new potential case management clients through the intake process
• Provide clients with accurate and appropriate information on services, benefits, and entitlements 
• Conduct in-home client assessments and re-assessments 
• Develop care plans consistent with client needs that reflect culturally sensitive options that make efficient use of community resources
• Serve as a liaison with external services and organizations
• Arrange for the provision of services, advocate, and intervene with other agencies on behalf of the clients 
• Compile and maintain complete and accurate case records 
• Assist and support clients with the need for utilization of Supplemental Services
• Participate in Department for the Aging (DFTA) and other in-house or external training to ensure the completion of 16 hours of yearly training 
• Participate in Staff Development activities and QCH’s annual Staff Development Day and attend regular staff meetings
• Work as a collaborative and effective member of the case management and QCH staff team
• Other duties as assigned

• BSW or related bachelor’s degree in social services or public health
• 1-2 years of experience working with the older adult population 
• Knowledgeable about and sensitive to the diverse needs, preferences, and characteristics of older persons in the program’s catchment areas
• Knowledgeable about the communication needs of persons with visual and/or hearing impairments 
• Comfortable with, and able to multitask 
• Ability to use various computer applications, software, etc.
• Bilingual in Spanish

PREFERRED skills/experience/qualities:

• MSW degree or Master’s level degree in a related field

• Bilingual in, Mandarin, Cantonese, Russian
• Knowledge of the Senior Tracking, Analysis, and Reporting System (STARS) database

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes: 

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403b Retirement Plan
• Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days
• Specified Federal Holidays off 
• Professional development, training, and networking opportunities

**Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave**. 

Status: Full-Time, Exempt 
Compensation: $59,000 annually
Schedule: 35 hours per week, Monday - Friday

Queens Community House requires all staff to be fully vaccinated and must provide either proof of COVID-19 vaccination or evidence of having received one dose of the two-dose vaccination prior to beginning their employment unless they have been granted a reasonable accommodation for religious or medical reasons.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Drug-Free Workplace.