Overview

Are you a technical expert in system infrastructure and support? Do you rely on the ITIL framework and Six Sigma and ITSM principles to build and support efficient networks, systems, and processes? Are you energized by working in a high functioning, highly collaborative, supportive team environment?

If so, please consider applying to our Network Administrator position. This position will serve as an in-house technical expert in a majority of the organization’s systems and technical platforms including all local area network (LAN) and wide area network (WAN) connections, storage area networks (SAN), corporate servers, and associated software - ensuring a high level of reliability, performance, and availability & providing expertise and guidance in administration, maintenance, and technical support for the users of the company’s environment.

Benefits:

• Highly visible role - serve as a subject matter expert and advisor to other technical staff, key organizational users, leadership, and stakeholders
• Provide technical expertise and input to build solutions that enable optimal technical environments, processes, and end user experiences
• Ample opportunity for professional development, mentorship, and growth on an experienced, reliable and high-functioning team
• Full-time virtual, telecommuting, work from home environment available, if preferred
• Ideal starting pay range, based upon skills and experience: $77,000-96,000 annually plus a robust total rewards package

Responsibilities

• Administer and maintain applications required to manage and support the network, servers and user devises, data storage and backups, and batch process scheduling functions
  • Configure and administer a TCP/IP network to include routers, switches, firewalls, and VPN concentrators
  • Implement and maintain the LAN, WAN, and server infrastructures (Windows & Linux) according to the information security guidelines, policies, and procedures
  • Back up low-level SQL Server administration functions
• Resolve server connection issues experienced by staff, including software connections to servers
  • Develop and maintain scripts and programs that automate routine tasks and troubleshooting
  • Perform analysis, fact-finding, and consultation with others to identify and resolve production support issues
• Assist with the preparation of architectural plans and estimates for technology projects, with an emphasis on maintaining and improving the company’s network and infrastructure
  • Develop detailed technical assessment reports for proposed solutions, including research and evaluation of alternative solutions, and recommending the most efficient and cost-effective solutions
  • Evaluate and recommend PC and information system security products
  • Assist in deployment of new technologies and training technical support staff on new functionality that is incorporated into existing applications
• Assist leadership with the development of system standards, short- and long-term goals, project management, and strategic direction
  • Create, update, and manage policies & procedures for network infrastructure configuration and support
• Support organizational projects - consulting with users across the business and within project teams, demonstrating a high level of understanding on the organization’s business requirements and technical capabilities
  • Develop required project documentation, communicate resource needs, identify tasks and determine how to best achieve required results, monitor and communicate project status and progress on assigned project tasks
• Participate in shared department on-call rotation for as-needed emergency IT issues that may arise.

Qualifications

• Bachelor's degree and 2 years of experience in Microsoft Windows desktop and server configuration and administration, including Active Directory and MS Office; OR Associate's degree and 4 years of experience with TCP/IP network administration, including planning, developing, installing, configuring, maintaining, supporting, and optimizing
• 3 years of experience with MS Exchange configuration and administration
• Intermediate knowledge of MS SQL server configuration and administration and Linux operating systems administration
• MCSE, CCNA, or equivalent certification(s) preferred
• Demonstrated ability to write concise, detailed documentation
• Knowledge of ITIL framework
• Meticulous, accountable, helpful, conscientious, and prompt
• Flexibility to work outside of business hours, as needed (regular hours and schedule will be adjusted to account for after-hours work)
• Ability to manage multiple priorities simultaneously, work independently, under pressure, and be adaptable to change
• Must be inquisitive and seek out answers without being asked
• Excellent interpersonal, oral, and written communication skills, with the ability to effectively communicate and work with multiple vendors, managed service providers; must be able to balance working effectively on a team, within a consultative capacity, and independently

This position can work 100% remotely or from one of our offices in Madison, WI or Onalaska, WI in a hybrid or full-time on-site arrangement, if preferred. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. Quartz is a federal contractor and supports a safe, drug-free workplace. All employment offers are contingent upon successful completion of a pre-employment criminal background check and drug screening.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.