ABOUT QUARTZ:

Quartz Network is a curated business community for ambitious people. In a communication-saturated world, knowing who to trust and where to invest time is a challenge. We simplify networking, b2b buying and professional learning by connecting our members to the people, education and technology they need to achieve their career goals, faster and deliver transformative efficiencies for their company.

We are defined by the quality of our network. By bringing together executives from the world’s most exciting companies, renowned speakers and market-leading technology solutions, we fuel ambition and lifelong learning by fostering human connection.

Founded in 2007 as Quartz Events, we grew from humble beginnings, expanding from one event per year to over twenty by 2019. We’ve hosted tens of thousands of senior executives from over 80% of the fortune 500 and across all major job departments including IT, Finance, HR, Marketing, Sales, Supply Chain and Procurement.

Through the major disruption of the pandemic, we adapted and innovated our offerings to service our customers in the digital realm. We built a sophisticated proprietary platform to support our industry leading Summits and offer the world’s most advanced b2b marketplace for software finding, networking and learning.

We are passionate about driving the maximum value for our customers and fostering a company culture of high achievers who love what they do. With a focus on our thoughtfully chosen values, we have created a vibrant company culture where ideas can blossom, people can thrive, and success can flourish.

THE OPPORTUNITY:

We are looking for a dynamic Event Customer Success Manager (ECSM) to join our team! Someone who is organized, pro-active, and can support our hardworking team in organizing multiple senior executive 1:1 meeting summits.

Your role is to help maximize the value of our events for our sponsors. It’s an incredibly important role that is crucial for supporting the success of our events for our sponsors. You should love speaking with customers and have a consultative approach to your discussions. Every sponsor is different and to best support them we must understand their unique circumstances and priorities and then decipher and articulate how they can get the most out of our events. You should be very comfortable demoing a tech platform and focusing on how customers can utilize for maximum value.

The ideal candidate is a passionate individual who thrives in a fast-paced environment and enjoys connecting with people. You are naturally inquisitive and eager to understand your customer needs. You are confident and passionate about delivering maximum value for your customers. You will be able to convey concepts well and be adaptive to customize your direction to the unique needs of each sponsor. You should have the ability to cope or thrive in high pressure situations while never taking your eye off the important details.

KEY RESPONSIBILITIES:

· Conduct video Welcome Calls and demos with all your sponsors to guide them how to gain maximum value from our events.

· Oversee delivering sponsor benefits and fulfillment for all meeting packages sold.

· Oversee the production and sending of timely communications for all pre-show messaging (including various documents and welcome calls) to help on-board sponsors.

· To manage the operational delivery of a number of 1:1 meeting summits from conception to completion.

· Run digital elements related to operational delivery including the scheduling system and ranking platform whilst providing additional support on website elements where required.

· Keep all show administration up to date. For example, managing sponsor lists, undertaking floor plan audits, managing supplier lists, and processing all relevant forms.

· Support senior leadership with maintaining the event budget

· Assist theteam in preparing on site equipment and documents. For example: copying floor plans, exhibitor lists and schedules, plus packing all necessary items and arranging their transportation.

· Meticulously track and analyze data to report on the event deliverables, such as processing schedule changes and calendar updates.

· Respond quickly and calmly to queries from sponsors both pre-event and onsite.

REQUIRED KNOWLEDGE, SKILLS, AND BEHAVIORS:

• Must be passionate about driving value for customers
• Tenacious and proactive in outreach to connect with customers on a regular basis
• Must be comfortable demoing a tech platform
• Must be comfortable working with Salesforce
• Excellent customer/relationship management skills
• Highly organized and reliable, able to manage time effectively and independently to meet deadlines
• Good social and communication skills – able to deal with a broad range of people at every level
• Adaptable – the ability to work well in a fast-paced & entrepreneurial environment
• Flexible approach to working hours – working weekends and evenings may be required in conjunction with our events
• Travel to onsite events will be required

Quartz Network provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, natural origin, ancestry, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, or any other classification prohibited by applicable law.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• This is a remote position based in California. Are you currently located in California?
• The total compensation (salary bonus) range for this position is 85-88k - is this in line with your expectations?

Experience:

• Customer Success: 1 year (Required)
• Operations: 1 year (Required)

Work Location: Remote