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Quality Conservation Services,LLC
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Call Center Supervisor
$53k-70k (estimate)
Full Time | Specialty Trade in Construction 0 Months Ago
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Quality Conservation Services,LLC is Hiring a Call Center Supervisor Near Rancho Cucamonga, CA

Call Center Supervisor - Free Energy Savings Company/QCS

$23.00 - $25.00/hr.

PRIMARY ROLE/GOAL: The primary role and goal of the Call Center Supervisor is to plan, organize, and direct the department in a way that helps increase program enrollments through outbound calling.

WORK HOURS/BREAKS/REPORTING:

The work hours for this position are from 9:00 am to 5:30 pm Monday through Friday unless otherwise pre-approved by the Project Director. This position carries with it a 30-minute unpaid meal break and two 15-minute paid rest breaks. Additional breaks may be required in accordance with local overtime laws. Working overtime as needed and as required by the Company is a requirement of the position. This position reports to the Project Director.

JOB RESPONSIBILITIES:

Below are some of the responsibilities of this position This list should not be considered all inclusive:

  • Increase enrollments for local programs through outbound calling efforts.
  • Set goals for performance and deadlines that comply with Company requirements.
  • Organizing workflow and ensure employees understand their duties and assigned tasks.
  • Monitor employee productivity and providing constructive feedback and coaching.
  • Coordinate efforts with external vendors.
  • Maintain a neat and organized workspace and take rest/lunch breaks as required.
  • Fill out all related Company reports and documents honestly and accurately.
  • Always use good judgement

ESSENTIAL DUTIES:

  • Ensure adherence to legal and Company policies and procedures and undertake disciplinary actions if the need arises.
  • Assign daily calling efforts to staff based on company needs.
  • Review and document department staff's personal performance on a daily and weekly basis
  • Hire and train new employees as needed.
  • Hold department meetings as needed.
  • Make outbound calls as needed.
  • Report any staffing needs or employment issues to management as needed.
  • Set department staff lunches and break schedules Approve (or deny) all staff schedules, staff.
  • breaks, and staff lunch periods
  • Solve problems as needed.
  • Other duties as assigned.

BENEFITS:

  • Medical, Dental, Vision, and Life Insurance
  • 401(k)
  • Paid Training
  • Overtime
  • Paid Time Off (PTO)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$53k-70k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

05/30/2023

WEBSITE

qcsca.com

HEADQUARTERS

OAK RIDGE, NJ

SIZE

100 - 200

FOUNDED

1997

CEO

SAMUEL J GALPIN III

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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About Quality Conservation Services,LLC

HVAC, Plumbing, Insulation, Weatherization. Call us Today 1-866-794-5129 Quality Conservation Services (QCS) is an award-winning, heating and air conditioning, weatherization & Energy Savings Assistance Program contractor, serving the Greater Los Angeles Area, Inland Empire, Orange County and Bay Area. (QCS) uses public funds from your local utility companies to provide you with NO COST home improvements & appliance upgrades. Our outstanding professional services & award winning customer service, will make your business or home more energy efficient. Some of our services include: Heating and A...ir Conditioning Home Weatherization Services Door Weatherstripping Attic Insulation Wall & Door Caulking Hot Water Pipe Insulation Energy Efficient Light Fixtures Refrigerator Replacement Water Conservation Upgrades Faucet Aerators Energy Efficient Light Fixtures Water Heater Replacement Duct Testing Appliance Upgrades HVAC Electric Motor Services More
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Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Exceptional Communication Skills.

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Excellent Problem-Solving Skills.

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Focus on Agent Engagement and Retention.

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