What makes usQlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 12years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes.We are avalues-driven organization,operatinginover 100 countries with 38,000 customersaround the world.

Customer SuccessManager

Delivering Customer Success is atop priority for Qlik, and we are committed to delighting our customers at every interaction. Understanding ourcustomer’sbusinessobjectives, creatingalignment aroundtheirsuccess plan, and executingat the right time is keyto this role. The Customer Success Managersitsat the center of thisactivity.

Key Responsibilities & Tasks

Customer Success Managersare responsible forbecoming experts in customer use cases, needs and business outcomes to proactivelyidentifyhow our products, services and value proposition can best drive and support our customers’objectives. You will develop an understanding of Qlik products and services toprovidehigh value-addedadvice to customer stakeholders at all levels.

• You will drive adoption of Qlikat all stages of the customer journey, whilepositively influencingcustomersatisfaction,maximizing the value of customerinvestment,and converting them to Qlik promoters.
• Create a joint success plan (CSP) with customers, outlining the use cases,outcomes,and key business value to be achieved, with corresponding successcriteria.
• Strong understanding of key roles (marketing, finance, HR, sales) and metrics for success for success across all customers.Dives into customer financials and news to better understand signal, opportunities, and risks. Understand company business priorities from public statements and turn those into business initiatives to drive customer success.
• Increase customer retention by conductingregulartouch pointsfor tacticalitems andperform quarterly health checks for strategicoutcome alignment.
• Confidently drive customer business success via Qlik platform adoption within assigned book of business, as measured by increased use of licenses, features and functionality.
• Identifychurn risk and work proactively toeliminatethat risk.
• Identifyand/or develop upsell and renewal opportunities and partner with appropriatecross-functionalteams to progress.
• Collaborate with the sales team on account strategy development for assigned customers,understanding,and defining customer vision and strategy for maximizing their investment in Qlik’s products.
• Act as a trusted/strategic advisor to each customer helping to drive continued value of our products and services, while youprovidethoughtful leadership,challengingbusinessand technical stakeholders.
• Ability to travel up to 30% once COVID-19 restrictions are no longer in place

Competencies and skills:

The skills and qualifications required for this role:

• At least5years’ experiencein a CustomerSuccessManager role or similarand 10 years relative business experience.
• General knowledge of/experience in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and businesssolutions
• Demonstratea high levelof analytical skills toso solve complex businessproblems;including,
• Able to quickly understanda customer’sbusinesslandscape, its’issues, take ownership and develop and execute a strategy with the team that positively transforms the business and drives operational excellence and increased revenues.
• Excellentcommunicationdemonstratedthroughlisteningand presentation skills, presents views clearly,solicitsopinions and concerns,facilitatesopen discussion.Astrong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, andconsensus-building.
• Englishmandatory, SpanishorPortuguesea plus
• This role is highly technical having ETL, Database and Data Replicationwould be a plus.
• Working in the Financial sector a plus

Education

Bachelor’sDegree,Master'sDegree a plus

Location/MobilityUSA–Remote New York

USA- Remote New Jersey

About Qlik

• Qlik Company Page – Who we are!
• Our Values at Qlik:Challenge, Take Responsibility, Move Fast,Teamwork for Results,Be Open and Straightforward
• Competitive Benefits package
• Flexible workingenvironment
• Giving back is a part of our culture – wegive you a day to change the world. In addition, weencourage our employees to participate inourCorporate Responsibility Employee Programs
• Learn about our Corporate Responsibility Program by visitingQlik.org
• Check out ourcareers in R&Dhere.
• Checkout our company page onLinkedin!

• Follow us onInstagram@lifeatqlikand on Twitter@Qlik

• Check usout onYoutube!

Qlik is an Equal OpportunityEmployerand we valuethe diversity of our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteranstatusor any other legally protected category or characteristic.If you need assistance due to a disability during the application and/or recruiting process, please contact us via theAccessibility Request Form

AGENCIES:Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik. No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means.

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