Description

Implementation Specialist

An Implementation Specialist is the very first impression of service that our clients see. It is imperative that the Implementation Specialist have superior customer service 100% of the time. The Implementation Specialist is required to be knowledgeable and provide clear and confident communication to clients during the onsite installation process.

Essential Duties and Responsibilities

• Communicate with ATM Implementation Supervisor on client needs, install, and customization of equipment. Performs detailed quality assurance checks of the equipment to ensure functionality and all additional components ordered have been added and tested and are 100% ready to go live on installation day.
• Test and troubleshoot final system setups prior to go live date.
• Works closely with the service team to ensure a positive customer experience.
• Works closely with the service team to help provide end-user support during and after the implementation process.

Knowledge, Skills and Abilities

• Ability to adapt to a changing environment
• Ability to follow to be punctual and follow a prescribed schedule each week.
• Ability to pivot, if necessary, to meet customer demands.
• Ability to maintain technical competencies of product lines that are supported in the industry.
• Ability to work independently in a detail and deadline sensitive environment.
• Ability to troubleshoot and diagnose mechanical errors
• Ability to maintain a reliable means of transportation with valid driver’s license and current automobile insurance.
• Ability to effectively communicate with clients and teammates through Microsoft Outlook and other various communication platforms used by QDS. (E-Auto, Airtable and Calendar)
• Ability to read, interpret and follow diagrams and manuals.
• Ability to work extended hours as needed to meet customers’ demands.

Working Conditions

• This position is required to work Monday – Friday with the potential of overtime work during the week and on the weekend.
• This position is required to travel 75% of the time. Must be able to drive and/or fly when necessary to meet customer needs.
• Must be willing to work in outdoor weather and/or unregulated temperatures for 4-6 continuous hours per day

Requirements

• High School Diploma or Equivalent
• Associate or Bachelor’s degree in related field preferred
• Technical knowledge of the ATM industry preferred
• 1-2 years of Head teller or Teller supervisor experience preferred
• Ability to pass pre-employment background check
• Ability to pass initial and ongoing drug screenings

Benefits

• 401(k) with company match
• 4 weeks of Paid Time Off
• Paid Holidays
• Paid Maternity/Paternity Leave
• Paid Service Day to volunteer with the charity of your choice
• Affordable Medical Insurance
• Paid Dental, Vision, Short-term Disability and Group Life
• Flexible Spending Account
• Voluntary Life Insurance
• Opportunity for Profit Share bonus
• Company provided laptop
• Team Lionheart Ministry (a team dedicated to giving back to the community)

Equal Opportunity Employer

Quality Data Systems, Inc is an Equal Opportunity Employer and we are committed to providing a workplace free of harassment and discrimination. All employment decisions are based on business needs, job requirements and the individuals qualification without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.