Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. Link Interactive, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring a Customer Care Specialist Ogden, Utah location. Position Summary: A typical day for a Customer Care Specialist would be working one-on-one on the phone with customers as they un-box, install, and activate their new DIY Security and Automation system. If you have a knack for technical inquisition or just love the feeling of accomplishment you get from helping customers, this is the position for you! We offer a $1.00 increase after an initial training period. Apply today! Duties & Responsibilities: Answering Phones and providing customer service to all customers Provide over-the-phone installation assistance Troubleshoot alarm systems over the phone (there will be training, we don't expect you to be an alarm genius on your first day Testing customer returns for defects and malfunctions Beta testing newly released alarm equipment Confidently addresses all incoming phone calls and makes all assigned outgoing calls as directed Address customer questions on available alarm systems Troubleshooting issues with hardware and /or software Account Reviews Calling current customers to review account information is current and up to date Addressing any concerns and up-selling additional services customer may not have Assisting customers in setting up account settings via Alarm.com and provide instructions for future use Clear communication skills (email, phone, in-person) primarily among current and potential customers Able to handle daily deadline pressure with positive "can-do" attitude Ability to maintain and project a positive outlook to customers as all times, including times where you are communicating shipment delays Maintains a good working environment with all employees, vendors, and customers Performs other duties as assigned Education and Required Skills: High School Diploma Previous experience in a call center environment preferred Good customer service skills Excellent working knowledge of electronics Must read and speak English Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short term disability 401K with employer match Paid vacation and company holidays Company vehicle (if job applicable) Pye Barker Fire and Safety is an Equal Opportunity Employer Click here We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working. View Our Locations Since 1946, we have been an industry leader with a reputation for putting our customers and our people first. More About Us We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other. See Our Offerings We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.