What will be your daily pursuit?

• Full-time
• Hybrid schedule
• Great perks & benefits
• Growth & development opportunities
• Positive and collaborative company spirit
• Preference given to those with Hospitality / Attraction experience
• $70-90k salary DOE

Our mission is to connect guests & staff to iconic places through unforgettable, inspiring experiences. We do this by following our Core Values of Safety First, Honor Place, Anticipate, and Bring Your Best. These values shape the way we make decisions at work and at home, in the city and the backcountry, on the trail or the water. It’s up to you to define how you’ll live them, and how they’ll live through you.

What will you do in this job?

In this role, you are responsible to drive revenue and profit for our FlyOver attractions using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions. This highly collaborative position is key to the development and implementation of effective product, price, inventory, and distribution strategies. This position oversees all aspects of inventory management in all guest channels, including online travel agencies (OTAs).

This role requires leadership, strong relationship-building abilities, change management skills, creative thinking, and an analytical mind. It requires an ability to successfully communicate rate and product recommendations to Pursuit Leadership Team, Sales Directors and General Managers who must align on the pricing strategies. To be successful, you will be highly collaborative with your local team and effectively communicate the strategies to the Executive leadership. FlyOvers are one of Pursuits year-round attractions and while they have some seasonal fluctuations, they are watched by the company and our Board all year.

• Optimize price strategies through definition and management of all consumer direct rates, travel trade rate levels, and other tactics, congruent with demand factors.
• Play an active role in annual business plans, working along-side marketing and sales to set budgets with PAX/ETP and Revenue by sales channel.
• Set OTA strategy and manage all OTA partners to maximize visibility and revenue.
• Prepare for and chair Bi-weekly Revenue meetings with Contact Center, Sales, Marketing, Operations and Finance.
• Determine the optimal mix of business and work with DOS and sales team members to encourage strategic selection of business.
• Accurately prepare Monthly Forecasts (Day by Day by Segment) for each business.
• Evaluate available Market Share/Data reports to understand trends and opportunities and the market as a whole and ensure targeted pricing and positioning is achieved.
• Proactively monitor local events and plan for demands on inventory.
• Ensure standards in all systems are being met and identify opportunities for improvement in call center, website, and walk-up scenarios.
• Provide pricing for Group Sales-inclusive of Affiliate, Regional and Travel Trade.
• Be a Revinate (guest surveys) super user, understanding all guest feedback, collaborate to determining research priorities, execution, and communication of results.
• Knowledgeable of all Pursuit marketing, sales, operations and contact center initiatives.
• Advance our goal to achieve dynamic pricing through partnership with Digonex.
• Enforces and follows all Viad and Pursuit policies and regulations, including our ‘Always Honest’ code of conduct.
• Completes other tasks and projects as needed to support the Pursuit Leadership Teams.
• Drives our OTA initiative for a full two-way interface between Pursuit and the third party through a relationship with Redeam (attraction channel manager) including inventory, pricing, reservations, content, and pictures.

What skills and experience do you need for this job?

• Minimum 2 years’ experience in a business pricing role, analysis role, or similar work experience related to driving revenue and business growth required.
• Advanced experience using Microsoft Office tools (Excel, Word, PPT, MS Teams) strongly preferred.
• Strong “can-do,” attitude with willingness to be flexible and adaptable.
• Ability to make decisions, solve problems and exercise good judgment.
• Able to draw conclusions through data analysis and communicate clearly to stakeholders.
• Strong commitment to building positive working relationships.
• Willingness to work with a geographically dispersed team, virtually and in person.
• Resourceful, with a curiosity to solve problems and create new solutions.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Sense of urgency to complete job duties accurately and in a timely manner.
• Sense of humor and ability to ‘let things roll’ when the unexpected happens.
• Solid written and verbal communication skills.
• Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
• While infrequent, must be flexible to work non-traditional hours/days if there is a critical business need.
• Open to and recognize the need for change and continuous improvement. 

This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job must be based in a current Pursuit office (Denver, Vancouver, or Las Vegas) in a hybrid model of office and home working time. Based on the location of the office, current legal ability to work and travel in Canada, Iceland or US is required.

What will your work environment be like?

Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada. A new FlyOver attraction in Chicago, IL is anticipated in 2024. May of 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland. Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.