What are the responsibilities and job description for the Technical Account Manager position at Pulumi?
We are looking for a passionate Technical Account Manager to bring Pulumi’s cloud engineering model to the world. You will be a part of realizing a vision where every developer can program the cloud.
In this customer-facing support engineering role, you will be the primary technical contact with our largest and most strategic Fortune 50 customers. It will be your job to advise on best practices and architecture guidance, provide custom solutions, triage and resolve customer support issues, and help our customers succeed with and grow their Pulumi usage. We are customer obsessed and looking for someone that shares this passion.
Expect to be challenged, learn, and collaborate with a phenomenal team of interesting people.
Pulumi is headquartered in Seattle, WA. This role is home office based in the central or western U.S. We are committed to our remote workforce and building a cohesive team.
In This Job You Will:
- Provide in depth technical support for customers and community users on setup, usage, issues, etc. across Zendesk, GitHub, Slack, Stack Overflow, etc.
- Gain deep real-world knowledge across a variety of cloud technologies (AWS, Azure, GCP, Kubernetes, etc) and languages (TypeScript, Go, Python, etc).
- Create technical materials for customers - examples, tutorials, guides, reference architectures, etc.
- Design and conduct onboarding and technical training for customers.
- Close the loop between customers, product, and engineering teams, championing the product to the customer, and bringing their requirements to the roadmap.
- Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers.
To Be Successful In This Role, You Have:
- 8 years of experience in a support or other customer-facing role for large Fortune 500 companies.
- A commitment to user experience, customer optimization and successful implementation of new products.
- Deep familiarity with core web infrastructure, Open Source technologies, and public cloud platforms.
- Exceptional customer management and communication skills.
- BS degree in Computer Science, or equivalent practical experience.
About Pulumi:
Pulumi is reimagining how developers and DevOps teams create and manage cloud software, through a unique combination of developer tools and system innovation. The company leads with an open source platform that embraces real programming languages, tools, and techniques, and offers an innovative SaaS product that helps team collaborate.
Pulumi was founded in 2017 by developer and cloud experts from many corners of our industry to deliver innovative approaches to cloud software development. Since emerging from stealth in mid-2018, we are accelerating our platform momentum and product adoption. The team is built on a culture of openness, diversity, respect, and thinking big.
At Pulumi, we don't just accept difference, we look for it, celebrate it, support it, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
