Description

Providence St. Joseph Health is calling a Senior Service Designer to work remotely within our footprint states: AK, CA, MT, OR, TX and/or WA.

We are seeking an experienced Service Designer to support development of service design capability for Providence and to help drive the future of the patient experience. The Service Designer will be part of an interdisciplinary team to transform customer signals into actionable insights, generate and prototype transformative experiences, and define the path ahead for all things patient financial experience. In this role, you will combine the insights of a researcher and the holistic thinking of an experience architect. You will bring your experience to our human-centered design process and help create a service mentality within our organization.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree
• Six years: Working in and leading engagements in service design, innovation, Human Centered Design and/or Design Thinking workflows. A portfolio that demonstrates mastery of Service Design including (but not limited to): service blueprints, ecosystem maps, innovation-focused concept development, journey mapping, and translation customer research, analytics, and insights into tangible artifacts.

Preferred Qualifications:

• Master's Degree: Relevant discipline such as service design, UX design, graphic design, design research, or design management.

Salary Range:

NorCal (Napa, Sonoma)

Min: $63.41 , Max: $104.09

Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)

Min: $56.52, Max: $92.78

WA Puget Sound Oregon (Portland) Alaska (Anchorage)

Min: $54.22, Max: $89.01

Oregon (Hood River, Medford, Seaside)

Min: $50.55 , Max: $82.97

Eastern Washington (Richland, Spokane, Walla Walla)

Min: $48.25, Max: $79.20

Montana

Min: $43.65 Max: $71.66

Texas

Min: $41.36 , Max: $67.89

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 218533

Company: Providence Jobs

Job Category: Communications & Marketing

Job Function: Marketing/Public Relations/Community Affairs

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4001 SS RC PATIENT ME ADM 2

Address: CA Irvine 3345 Michelson Dr

Work Location: Providence Health System Office-Irvine

Pay Range: $See posting - $See posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.