Job Summary
The Treatment Coordinator plays a vital role in ensuring a seamless experience for patients within our mixed medical and dental practice. This position involves creating and delivering treatment plans to patients, managing patient interactions, and supporting the administrative functions of the office. The ideal candidate will possess strong organizational skills and a commitment to providing exceptional customer service while working collaboratively with our doctors in the practice, our invaluable referrals and our other staff members.

This role includes:

Clinical knowledge: A knowledge and experience in the Dental field with preferrable experience in Oral & Maxillofacial Surgery including surgical procedures, treatment options and recovery processes.

Dental Terminology proficiency: Familiarlity with dental and surgical terminology to effectively communicates with patients, our surgeons and our referring offices.

Insurance and billing knowledge: Familiarity with dental and medial insurance plans, coding, and billing procedures to help with claims and ensure patients understand thier financial responsibilities.

Familiarity with dental EMRs, preferrably WINoms or OMSvision.

Patient-centered care: The ability to emphasize with patients and understand their needs, anxieties, and preferences ensuring they feel comfortable with thier treatment plans.

Strong communication skills: Excellent verbal and written communications skills to explain treatment plants to patients, answer their questions, and replay information between the patient and surgical team.

This role is essential for maintaining high standards of patient care while ensuring efficient office operations. Candidates who are detail-oriented, proactive, and possess strong interpersonal skills are encouraged to apply.

Additional points of emphasis:

• Coordinate patient treatment plans by collaborating with staff to ensure clarity and understanding of procedures.
• Manage front desk operations, including greeting patients, scheduling appointments, and handling inquiries.
• Maintain accurate patient records and files, ensuring confidentiality and compliance with regulations.
• Presenting complicated treatment plans to patients that require preauthorization and maintaining a list of patients that require treatment plans prior to scheduling
• Provide clerical support such as filing, data entry, and document preparation as needed.
• Demonstrate excellent phone etiquette while communicating with patients and external partners.
• Leadership qualities that encourage team members to work to their full potential
• Effective team dynamic skills that create a positive working environment
• Strong organizational skills to manage multiple tasks effectively.
• Familiarity with vendor management processes.
• Ability to supervise and guide clerical staff effectively.

Role includes medical and dental benefits, 401K plan (retirement plan match), bonus structure, paid time off.

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Commute:

• Burlington, NJ 08016 (Preferred)

Ability to Relocate:

• Burlington, NJ 08016: Relocate before starting work (Required)

Work Location: In person