6 Customer Service Representative Jobs in Hawthorne, NY
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ProStaff Solutions Inc is Hiring a Customer Service Representative Near Hawthorne, NY
Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.
Direct Hire
Pay Rate: DoE
Job Summary:Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx and Branded Rx sales divisions.Duties and responsibilities:
- Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.
- Handle many types of inquiries including sales order tracking, in stock questions, as well as handling calls from industry professionals & consumers regarding product related questions and concerns. Analyze situations, investigate problems & determine solutions.
- Manage new product launch process from customer perspective, gather and monitor all required documentation to ensure product set up through delivery of initial order.
- Review multiple reports daily to ensure orders are in system accurately, and ship from NJDC in a timely manner to avoid service level penalties and customer out of stock situations.
- Manage backorders for all accounts, including weekly backorder report for each customer, and expedite shipments where necessary to avoid failure to supply penalties.
- Process RMA’s for damaged and refused products.
- Review and analyze customer score cards and service levels monthly, to identify and resolve any issues that may be negatively affecting our service levels and to avoid penalties.
- Liaison between customer and Accounts Receivable as well as Pricing and Contracts for any pricing and deduction related issues.
- Monitor promotional orders and customer buy-ins.
- Interact daily with logistics and warehouse regarding customer orders and inventory levels.
- Monitor sales and create sales reports using Cognos to look for trends and support field sales customer visits.
- Run weekly reports on orders placed for all top customers.
- Navigate customer website portals for customer sales, scorecards, and deduction issues.
- Work with Regulatory and Quality Assurance on customer requirements.
- Handle Administrative tasks for Field Sales as needed.
- Project work as assigned
- Some college preferred.
- A minimum of one to two years customer service experience in a “non call center” environment is a must. (pharmaceuticals or chemicals experience a plus).
- Excellent verbal and written communication skills.
- Detail oriented with good time management skills
- Strong computer skills including: advanced Excel skills & SAP experience a plus.
- Positive Customer Service attitude with a pleasant and professional phone manner.
- Effective communication and listening skills.
Job Summary
Full Time
Business Services
$36k-45k (estimate)
01/26/2023
02/15/2023
prostaffnj.com
LAURENCE HARBOR, NJ
<25
Private
<$5M
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Written Communication, Listening, Time Management, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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