JOIN YOUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.

HR BUSINESS PARTNER

Our team is responsible for all aspects of our employee lifecycle for 380 PROhana here in Hawaii and across the mainland, from recruiting, hiring, and onboarding, to enablement, development, and retention. Our work ensures that we bring on and retain high-performing people to deliver excellent service and drive business results. Every day we strive to be strategic, consultative, holistic and deliberate in our approach to serving our clients and every one of our PROhana members.

The purpose of an HR Business Partner (HRBP) is to serve as a strategic partner to the organization's leadership team and other stakeholders by aligning HR strategies and practices with the overall business objectives. A successful HRBP assesses and anticipates HR-related needs; leads the direct delivery of HR services to employees; supports leaders throughout the organization to ensure their teams perform optimally; and proactively seeks ways to improve approaches across departments to enhance our culture and mission. The HRBP serves as a strategic consultant and trusted advisor to management, providing guidance and support on various HR matters such as talent development, change management, employee relations/mediation, and coaching within the organization. Responsibilities and outcomes of this role include:

• Monitor and analyze employee data to identify risk trends and partner with leadership to address retention challenges and strategies resulting in an increase in retention of top performers. 90% of leaders actively participate in monthly at risk surveys.
• Develop, maintain, and report on people related trends through analyzing data/metrics bringing insight and best practices to leadership in crafting strategies and execution to support all aspects of the employee lifecycle.
• Lead and conduct quarterly talent assessments and partner with leaders to identify next steps for 100% of employees rated as "needs more"; assisting leaders in coaching low performers up or out of the organization.
• Measure satisfaction levels of employees through quarterly eNPS surveys (minimum 80% participation), identify trends and make recommendations.
• Lead and execute successful annual open enrollment and AUW campaign ( 95% participation) to reach company goals.
• Enhance 1 existing HR program per quarter, driving increased employee participation and engagement.
• Act as a consultant to the management team on various HR-related matters, including performance management, employee relations, compensation, and benefits.
• Manages and investigates employee concerns taking into account legal/regulatory requirements and facilitating outcomes.
• Develop and implement HR strategies and initiatives that align with the business goals.
• Collaborate with the HR team to design and implement effective recognition, culture and talent management and development programs.
• Stay updated on the latest HR trends and best practices, and recommend innovative solutions to enhance HR effectiveness and elevate HR throughout the organization.

WHAT YOU'LL BRING TO THE TEAM

• 2-3 years of experience in a strategic role. Partnering with Senior Leaders is a plus.
• Strong knowledge of HR principles, practices, and employment laws.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Demonstrated ability to think strategically and develop creative solutions to complex HR issues.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
• Maintains the highest level of confidentiality.
• Program Initiatives
  • Drives HR program initiatives including open enrollment, annual rate of pay adjustments, quarterly talent assessments, at-risk survey and eNPS/employee engagement survey process.
• Leadership & Collaboration
  • Demonstrates leadership skills, including coaching, mentoring, and fostering a collaborative and inclusive work culture within the HR team and across the organization.
  • Builds and maintains effective relationships at all levels in the organization.
  • Partners with people leaders to improve employee performance metrics including employee engagement, internal mobility, regrettable losses and manager capability.
  • Identifies organizational improvements to drive effectiveness.
• Talent Management
  • Knowledge of performance management, employee development, and succession planning to develop and retain top talent.
  • Adopting critical employee retention strategies and initiatives specific to upleveling talent.
• Change Management
  • Drives successful organizational change and coaches leaders and teams to be successful at change management (planning, implementing, and guiding individuals, teams, and organizations through a period of transition or transformation).
• Adaptable & Flexible
  • Adapts quickly to ever changing business needs and priorities
  • Executes on projects when there's a level of ambiguity
• Sound Judgement
  • Collects and evaluates all the necessary information/facts from all relevant stakeholders before making decisions
  • Considers and escalates as necessary the potential risks/consequences as well the advantages/positive outcomes of decisions

WHY YOU'LL LOVE PROSERVICE

• Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews.
• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays
• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.
• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them! #LI-ONSITE