Position Summary:
The Behavioral Health Manager (BHM) provides supervision of around-the-clock Behavioral Health staff performing daily client activities in a large residential treatment facility, or for multiple smaller facilities. The BHM is responsible for oversight, monitoring, and tracking of services for clients and daily BH staff program responsibilities and is a working manager position. They help to manage staff that support clinical and treatment goals and maintain a welcoming, nonjudgmental environment that encourages and supports clients in their recovery.

Job Responsibilities:

• Create and maintain staff schedules, manage time, and review/approve time cards, etc.
• Completes and posts weekly staff schedules and coordinate coverage.
• Conduct performance reviews and complete performance review documents.
• Perform reviews and quality assurance checks for residential facilities to ensure documentation accuracy, cleanliness of grounds, and feedback to appropriate staff members and departments.
• Provide coaching and disciplinary actions and documents as appropriate.
• Will work with leadership team on selection, hiring, onboarding, training, and promoting of new Behavioral Health staff.
• Participate in hiring, onboarding, orientation, training, and monitoring ongoing performance of assigned staff.
• Attend and participate in local leadership meetings.
• Responsible for maintaining documentation of staff training.
• Collaborate with Human Resources team on staffing related activities.
• Assist Clinical Director and acts as liaison between Behavioral Health staff and other staff.
• Coordinate outside appointments and meetings and assist with facilitating staff meetings.
• Collaborate and support the clinical and medical team and other staff and departments.
• Can and may perform all Behavioral Health staff job duties as well as coordinate all daily responsibilities and shift functions as needed for coverage.
• Available for alternate, evening, overnight, and weekend schedules/shifts that may be required to meet client needs, state, and regulatory agency requirements and business necessity.
• Responsible for coordinating and delegating client transportation, store runs, outings, and off-campus meetings.
• Responsible for order and stocking client supplies (i.e., literature and basic hygiene products).
• Responsible for oversight and quality assurance of BH team documentation.

Job Qualifications:

• Minimum of three years' experience in the addiction or mental health fields.
• Minimum of two years' experience in a supervisory or leadership role with supporting documentation/references.
• Bachelor's degree, required.
• Valid Driver's License, required.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions.
• Knowledge of organization, communication, and interpersonal skills.
• Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence based practices in client care.
• Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (the American Society of Addiction Medicine (ASAM) criteria for levels of care)
• Ability understanding of how to utilize medical knowledge, complete medication observations, observe and assess detox clients, and complete and document vitals.
• Ability to document thoroughly in an electronic medical record.
• Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors.
• Knowledge of MS Office and office equipment such as copiers and scanners.
• Must meet pre-employment and maintain all applicable state and job related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Air, and license/credential verifications.