Job Details

Bedard Pharmacy & Medical Supplies is hiring a Medical Supplies Customer Service Representative (CSR) in Auburn. The Medical Supplies CSR is a full-time position Monday thru Friday, 8:00 a.m. to 5:00 p.m. This position works a hybrid remote full-time position providing customer service over the phone. (During the initial new hire training period, you will be required to work in-person at our Auburn Maine corporate office until you have mastered basic competencies and have demonstrated the ability to work effectively with more limited supervision/resources.

Job Summary

The Medical Equipment CSR:

• Learns the products and services offered by Bedard, the computer systems used, and the guidelines and regulations required by federal, state, and accrediting organizations.
• Handles customer contact in person, over the telephone, or via the web. The initial customer contact may be with the client, a caregiver, a referral source, or a commercial account.
• Receives, qualifies, and processes all customer medical supplies orders in a timely, efficient, accurate, and courteous manner.
• Maintains and creates patient files.
• Investigates and responds to customer inquiries regarding shipments, products, deliveries, and complaints.

Qualifications

• High School Diploma or equivalent
• General office skills (computer, typing, fax, filing, and multiple phone lines)
• Basic computer skills or experience with Office 365 (Outlook, Teams), NikoHealth, DocuTrack, DocuSign, and QS1
• Strong communication skills (writing, speaking, and listening), and good command of written and oral English
• Ability to work well in high-volume, fast-paced environment
• Ability to adapt to changes in environment and/or workflow
• Ability to multitask while maintaining accuracy and great attention to detail
• Ability to make independent decisions
• Ability to develop and maintain professional, service-oriented working relationships with customers, facility staff, and co-workers
• Clerical or customer service experience preferred
• Medicare/Medicaid and commercial insurance billing, bookkeeping, or medical office experience preferred

Physical Requirements

Physical requirements between the Medical Supplies CSR and Medical Equipment CSR position vary but may include:

• Sitting, standing, and/or walking for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally
• Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lbs. below waist level and at or above shoulder level
• Repetitive walking, bending, kneeling, and reaching

Company Overview

Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy. All three divisions share a commitment to providing quality health care solutions.

Bedard Medical Supplies carries a wide variety of medical equipment and supplies, including hospital beds, bathroom safety aides, compression stockings, breast prosthesis products, aides for daily living, and more.

If you're looking for an excellent career opportunity, consider joining the Bedard family. We provide a great work environment, competitive salaries, and exceptional benefits.

Compensation & Benefits

• Competitive pay commensurate with education, certifications, and experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term & Long-term Disability Insurance
• Critical Illness & Accident Insurance
• Pet Insurance
• 401(k) with Company Match
• 16 Days Paid Time Off (PTO)
• 6.5 Paid Holidays
• Free On-site Gym Membership

Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer

Job Type: Full-time

Pay: $16.34 - $21.39 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Auburn, ME: Relocate before starting work (Required)

Work Location: Hybrid remote in Auburn, ME