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Associate Customer Success Manager
project44 Amsterdam, NH
Full Time | Logistics Services 3 Months Ago
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project44 is Hiring an Associate Customer Success Manager Near Amsterdam, NH

Why project44?

At project44 we’re on a mission - to make supply chains work.

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

Key Accountabilities

  • Responsible for the health and retention of a book of business
  • Monitor customer KPIs and execute on action plans to drive customer health
  • Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Develop and execute success plans when required working with customer support, product development and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills

  • Experience working with fast-growth technology company, strongly preferred
  • Experience in supply chain is preferred
  • 1-3 years of experience working with commercial customers in Account Management, Customer Success or Consulting
  • Experience working with a SaaS/DaaS, or platform product strongly preferred
  • You are a hands-on problem solver, comfortable with analyzing large datasets and driving actions
  • Comfortable presenting to executive leadership and in a large group
  • Ability to be strategic, but still get your hands filthy to accomplish what needs to be done for your customers
  • Highly organized with a strong sense of urgency to meet deadlines
  • Excellent English and one of the following languages: German, French, Italian or Spanish
  • Some travel for key customer meetings and events

More about project44:

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.

#LI-Hybrid

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

POST DATE

12/02/2022

EXPIRATION DATE

12/12/2022

WEBSITE

p-44.com

HEADQUARTERS

CHICAGO, IL

SIZE

200 - 500

FOUNDED

1992

TYPE

Private

CEO

JETT MCCANDLESS

REVENUE

$10M - $50M

INDUSTRY

Transportation

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project44 is a Software-as-a-Service platform that offers application programming interfaces enabling third-party logistics to connect with carriers.

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