Job Description:

Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
• Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
• Works with other departments to complete customer requests as needed, and minimize escalations.

Qualifications:
a) High School Diploma or equivalent,

Job Type: Full-time

Pay: Up to $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Cedar Rapids, IA 52499: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: One location