1 Customer Success Associate Job in Boston or Remote, MA
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Profitero is Hiring a Customer Success Associate Near Boston or Remote, MA
Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. It is a global enterprise SaaS analytics platform that helps companies such as Adidas, General Mills and L’Oreal increase e-commerce sales across thousands of retailers, regardless of whether their products are shipped, delivered or picked up. If you love data, technology, and eCommerce, Profitero may be a great next step in your career!
The office is in Boston but can be done Remotely anywhere in the US
Overview:
The Customer Success Associate will be responsible for supporting the Customer Success team at Profitero, directly under our Customer Success Managers. They will play a critical role in the day-to-day support for our clients.
Who you are:
- Intermediate experience with Microsoft Excel and G-Suite
- Detail oriented and methodical
- Strong interest in e-commerce space
- Fast learner
- Team player
- Great communication skills
- Loves a challenge
What you’ll do:
- Daily support to Customer Success Managers and Account Managers - getting insight into client desires and helping with deliverables
- Branding Enhancements - support and QA our automated tools for branding processes in order to align client expectations with Profitero results
- Product Categorization - assist clients in seeing the best view of their own product categories, align with their evolving needs
- Cross Functional Conversations - work with Product, Strategy and Insights, and Customer Deployment teams to find the most pressing needs for our clients and current technical challenges
- Building Product Portfolios - assist Customer Support Managers in helping to strengthen client marketplace perspective
*If you are an upcoming college Graduate, we have a similar role available for an internship 20 hours a week that can be intern to FT*
Why you want to work at Profitero:
We want our employees to have an opportunity to share in the financial and entrepreneurial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
- Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
- Smart, genuine and cool people work here
- Competitive salary
- Health and Dental company plan insurance for individuals and families (company pays 80% of premiums)
- 401k Plan
- Unlimited PTO
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Job Summary
Full Time
IT Outsourcing & Consulting
$42k-52k (estimate)
06/09/2022
12/07/2022
profitero.com
BOSTON, MA
200 - 500
2010
ERIK LEPKE
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Success Associate include Communication Skills, Customer Support, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
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Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
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Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
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Step 3: View the best colleges and universities for Customer Success Associate.
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