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Customer Service Representative

Orchard Park, NY | Full Time
Expired

Job Description

Professional Plastics, a leading distributor of high-performance engineering plastic shapes, is currently offering great career opportunities in the plastics industry. We are a family-owned and operated business that values hard work, integrity and ethics. We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Established in 1984, Professional Plastics has grown to 21 locations across the USA, Singapore & Taiwan. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Position Overview: The Customer Service Representative provides product and order information, such as, but not limited to, pricing, specifications, availability and support to customers. Services incoming calls & e-mails to completion of transactions, while closing sales & providing outstanding customer service & quality products to customers and potential customers. Maximizes gross profits for the company on every order through pricing & managing costs.

Benefits Package: 

  • Medical 
  • Dental 
  • Vision 
  • Flexible Spending Account 
  • 401K Plan 
  • Basic Life and AD&D 
  • Voluntary Life Insurance 
  • Long Term Disability
  • Employee Assistance Program
  • Vacation 
  • Sick Leave 
  • Paid Holidays

Essential Duties and Responsibilities: includes the following, as well as other duties that may be assigned.

  • Manages incoming telephone calls & e-mails professionally, timely, & efficiently, to completion on all transactions.  
  • Responds to customer questions and concerns immediately and facilitate to a satisfactory resolution.
  • Provides pricing and delivery information from phone calls and web generated requests.
  • Negotiates pricing, when necessary, to facilitate & close a sale, while maximizing gross profit dollars for the company.  
  • Processes orders to completion generated on the internet, sales order desk, telephone & through e-mail, in an efficient and timely manner, providing outstanding service and quality products.
  • Provides shipping and expediting information on existing customer orders.  
  • Resolves customer invoice & billing questions.
  • Resolves customer complaints resulting from damaged materials & filing customer and company freight claims when applicable.
  • Sources & researches materials and their specifications with from manufacturers & our vendors.
  • Collaborates with purchasing team to procure materials to fulfill orders or replenish & establish stock, to improve overall service to customers.
  • Provides knowledge of product lines and applications to customers.
  • Sells product line and maximize Gross Profit percentage on each order.
  • Attends and participates in branch sales & training meetings.

Experience:  

  • 2 years of CSR or equivalent experience preferred
  • Strong computer knowledge including MS Office applications required
  • Knowledge of Syspro preferred
  • Strong verbal and written communication skills
  • A proven track record of performing work accurately and thoroughly
  • Demonstrated ability to communicate at all levels  
  • Collaboration with different groups to accomplish goals
  • Demonstrated ability to excel in fast paced environment encompassing company growth and change

Equal Opportunity Employer: Disability/Veteran

Job Type: Full-time

 

 

Company Overview

  • Website professionalplastics.com
  • Headquarters ORCHARD PARK, NY
  • Size 100 - 200
  • Founded 1984
  • Type Private
  • CEO PAUL SPARKS
  • Revenue $50M - $200M
  • Industry Retail & Wholesale
  • About professional plastics
  • Professional Plastics manufactures and supplies plastic sheets, rods, tubing, films, profiles and plexiglass.

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service, CSR, Billing, Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.