377 Team Manager Jobs in Indianapolis, IN
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Professional Management Enterprises is Hiring a Team Manager Near Indianapolis, IN
Description
Professional Management Enterprises is looking for a Team Manager. This position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success.
Hours: 10am-7pm or 11a-8p
2pm-11pm
Compensation: 60K-70k plus PTO/ Holiday
Benefits: Health, Dental, 401k
Essential Functions:
· Responsible for achieving or exceeding monthly account-service level agreements (SLAs).
· Works with Operations Leadership to identify gaps and specific actions.
· Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions.
· Ensures chargeability reporting completed weekly.
· Approves and monitors employee timecard, schedule adherence, and attendance.
· Responsible for conducting regular coaching sessions and for retention of team members.
· Maintains acceptable conduct according to all policies and procedures.
· Maintains organizational effectiveness and efficiency by supporting, implementing and communicating strategic plans.
· Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management.
· Understands and works within SLA’s and KPIs to fulfill Company’s obligations.
· Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
· Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program.
· Drives improvement and accountability for team based on QA and customer satisfaction feedback.
· Maintains a strong working relationship with clients and coworkers.
· Acts as point of contact for client inquiries and escalations.
· Works in an “on call” capacity as needed.
· Functions as Major Incident Manager as needed.
· Other duties as assigned.
Supervisory Responsibility:
· Will be responsible for a team of up to 20 L1 and L2 Associates.
Requirements
Required Education and Experience:
· High School Diploma or GED
Job Summary
Full Time
Business Services
$50k-65k (estimate)
07/10/2022
01/04/2023
pme-indy.com
INDIANAPOLIS, IN
200 - 500
2005
HASKELL PORTEE
$10M - $50M
Business Services
Related Companies
About Professional Management Enterprises
PME is a Minority and Service Disabled Veteran Owned Business founded in 2006, that is a highly valued teaming partner in multiple states to large corporations such as Humana, KPMG, Ernst and Young, Anthem, and HP to name a few. Additionally, we provide services in the areas of healthcare, IT, and professional services to Department of Defense and other Federal Government clients. We also are highly engaged in state work in our home state of Indiana, as well as multiple other states nationwide. We successfully leverage our abilities in Healthcare, Managed Care, IT, and Human Capital Services w...ith our flexibility and robust performance.
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The job skills required for Team Manager include Coaching, Leadership, Planning, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Team Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Team Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Team Manager positions, which can be used as a reference in future career path planning. As a Team Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Manager. You can explore the career advancement for a Team Manager below and select your interested title to get hiring information.
If you are interested in becoming a Team Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Team Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Team Manager job description and responsibilities
Creating a positive work environment and making sure all team members are aligned to the team and organization’s goals.
01/28/2022: Bloomington, IN
Create an overview of task assignments for each team member and their deadlines.
01/19/2022: Fayetteville, AR
Team Manager performs duties such as managing and advising other employees and teams that work with them.
02/26/2022: Miami, FL
They are responsible for the day-to-day activities and guidance of their team members.
01/24/2022: New York, NY
Team managers oversee the activities and productivity of employees on their team.
01/12/2022: Anderson, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Team Manager jobs
A manager needs to have many different attributes, which vary depending on management style and type of team they manage.
01/13/2022: Twin Falls, ID
Managers can be trained to lead a team to great heights within a certain set of limits.
12/28/2021: Oakland, CA
Team Managers must have prior management experience.
01/17/2022: Spokane, WA
These leaders must perform a wide range of duties that correspond to the kind of team they manage.
03/09/2022: Greenville, MS
Under a manager's watch, a team should function as smoothly and efficiently as possible.
01/08/2022: Scranton, PA
Step 3: View the best colleges and universities for Team Manager.
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