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Customer Support Specialist - 1087
Location: Remote
About Us:
Procurement Partners builds easy-to-use software that lets healthcare organizations automate their purchasing, inventory management, and invoicing. We help thousands of facilities, and their staff reduce their expenses and time spent procuring items so they can increase time available where it matters most, caring for their patients and residents. Procurement Partners now includes both OnCare & Hybrent product lines, and we are the fastest-growing procure-to-pay software company in healthcare.
We are backed by a growth-oriented investment firm and are scaling up rapidly and want you to join our organization! If you have a passion for technology, enjoy providing value to customers, and are looking for a company that will help you develop your career, we want to talk to you!
About the Role:
We are hiring a Customer Support Specialist to provide positive and responsive 1st line support to our existing customers primarily by email, chat, and phone. This role is critical in shaping the customer experience, as this position helps resolve customer issues and answer questions by becoming an expert in our platform and working collaboratively with teams to reach problem resolution and track issues.
We are looking for a positive and growth-oriented individual who gains satisfaction from learning new software and helping customers solve problems. You have strong communication skills, especially listening to fully understand customer challenges and asking good questions to pinpoint desired outcomes of the customers. Most importantly, you'll advocate for the customer internally by sharing their feedback with internal teams, helping us improve our systems and inform our product.
What You’ll Do:
Utilize strong communication skills to demonstrate respect, empathy, and convey enthusiasm to resolve customer issues and answer their questions
Provide timely, effective, and friendly customer support and issue resolution via emails, phone calls, and chat.
Apply system analysis techniques and procedures by properly consulting users to determine the appropriate avenue or resource to achieve desired state of the customer
Evaluate customer needs while building productive long-lasting relationships to ensure customer renewal
Track and document client interactions in company ticketing system (Salesforce Service Cloud)
Review and test new application development prior to release to production
Maintain an awareness of all aspects of customer needs, and proactively provide feedback recommendations for constant product improvement
Monitor all product updates and make required revisions to documentation as needed to be released
Use internal customer knowledge base (Salesforce) to research and take appropriate corrective action
Thoroughly and independently research and problem solve all tickets prior to escalation
Perform other duties as assigned
About You:
Associate’s degree in business, marketing, technology or equivalent combination of training, education, and experience that would provide the required abilities
Experience in client support and/or account management with a record of outstanding service
Proficient in Microsoft Office, particularly Excel
Excellent writing, editing, communication and interpersonal skills required.
Possess excellent organizational and time management skills
Able to handle multiple projects simultaneously
Able to give and follow complex directions
Ability to analyze problems and identify appropriate alternatives.
Able to work independently with minimal supervisor
Able to work effectively with co-workers, subordinates and supervisors and clients
Compensation and Benefits
Competitive salary and commission package
Health, dental, and vision
Generous 401K matching program
A company that is growing and committed to being the industry leader!
Full Time
11/13/2022
12/13/2022
procurementpartners.co.nz
Brookfield, WI
<25
The following is the career advancement route for Customer Support Specialist - 1087 positions, which can be used as a reference in future career path planning. As a Customer Support Specialist - 1087, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist - 1087. You can explore the career advancement for a Customer Support Specialist - 1087 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.