BENEFITS START AFTER 30 DAY OF EMPLOYMENT!

Michigan Pain Consultants (ProCare Pain Solutions) is seeking a full-time Clinical Administrative Assistant for the Big Rapids clinic. In these uncertain times, it’s refreshing to have some job security! We are thriving more now than ever. We offer employees competitive wages, seven paid holidays, and paid time off. Employees can expect no night, weekend, or holiday shifts. Full-time employees are also eligible for a generous 401k profit sharing plan after one year of service and they are are offered comprehensive health, vision, and dental insurance plans. Eligible employees will also receive short term disability, long term disability, and life insurance free of cost. A confidential employee assistance center is set up as a resource to employees and their families who may be going through difficult times. This is free to the employee. Employees are given competitive annual raises based on their performance. We also offer an education reimbursement program. Employee satisfaction is of great importance to us. 

Education:

Minimum: High School diploma or equivalent. Knowledge of medical office processes and functions.

Preferred: Medical Secretary Program graduate.

Work Experience:

Minimum: Two years of relevant medical clerical experience or vocational training.

Preferred: Three years experience in a medical office practice.

Experience in a multi-physician office.

Experience handling multi-line phone system.

Professional Skills:

Communication: Effective verbal and written skills

Customer Service: Excellent customer service skills with focus on patient satisfaction

Able to protect confidential patient information

Able to communicate with demanding customers politely and efficient manner

Team Skills: Demonstrate ability to participate as an effective team member

Technical: Knowledge of medical terminology

Competent computer skills in Microsoft Office and Windows

Basic office skills: filing, data entry, typing

Basic office machine usage: fax, copier, postage machine, printer, scanning

Multi-line phone triage skills including transferring calls, taking and delivering messages, phone etiquette, etc.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Confirm patient appointments

Fax orders/documents as needed

Route calls as necessary

Problem solve to accurately identify caller needs and assist them

Provide information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, hours of operation, etc.

Telephone Standards

Standard check-in greeting

Each voicemail box assigned to a person

Check-in and Check-out Standards

Verify demographic information (per site protocol)

Uphold customer service standards

Maintain tidiness of waiting / reception area / work area

Maintain HIPAA confidentiality standards

INDLO