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Customer Service Specialist
Pretzilla Milwaukee, WI
Full Time 5 Months Ago
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Pretzilla is Hiring a Customer Service Specialist Near Milwaukee, WI

Description

Do you want to join an industry leading artisan bakery that specializes in pretzel bread? With 100 years of experience behind us, we bake Pretzilla® Soft Pretzel Bread, a brand of soft pretzel buns and bites that is drawing fans across the country. Just like our great products, we are looking for great people to join our family. We provide a culture where you truly belong, and now you have the opportunity to be part of the revolution! Because we treat you like family, you will enjoy competitive wages and excellent benefits that include Medical, Dental, Vision, 401K, PTO, Personal Days, and Paid Holidays! #VivaLaPretzilla #JoinTheRevolution #BadAssBaker 

SUMMARY: Reporting directly to the Senior Manager of Customer Service & Specialist Projects, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email, product pricing, and general product inquiries. The individual in this role will also assist with maintaining our broker relationships and customer promotions.

RESPONSIBILITIES:

  • Manage incoming customer calls related to product availability, delivery, and general inquiries.
  • Route customer issues to appropriate person and track complaint in database.
  • Accurately complete the daily Order Management cycle including entering orders into ERP system, updating customers on status, and collaborating on escalated order dates.
  • Contact customers to ensure order pickups are scheduled and request shipping bids for delivery orders.
  • Assist Accounts Payable to resolve invoice discrepancies.
  • Follow and understand proper Good Hygiene, Safe Work Practices, and Good Manufacturing Practices (GMP’s) to aide in providing a safe quality product.
  • Other responsibility as assigned.

Requirements

SKILLS & QUALIFICATIONS:

  • Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential. 
  • Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams. 
  • Exceptional communication skills and situational adaptability; capable of clearly conveying Miller Baking standards. 
  • Ability to work independently and efficiently, exercise initiative, resourcefulness, and good judgement. 
  • Flexible and comfortable working under pressure in a fast-paced environment.

EDUCATION & EXPERIENCE:

  • Required
    • One (1) to three (3) years of experience in a customer-facing role
    • Previous experience working with distributors and brokers
    • Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook 
  • Preferred
    • Previous experience with EAP/CRM systems, specifically Microsoft NAV

WORK ENVIRONMENT:

  • This job operates in both a manufacturing plant as well as a warehouse with varying temperatures. 
  • While performing the essential functions of this position, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing in environments with varied temperatures. This position requires frequent pulling, carrying, and lifting up to 50 lbs.

Pretzilla is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Job Summary

JOB TYPE

Full Time

POST DATE

10/08/2022

EXPIRATION DATE

12/15/2022

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

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