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229 Front Desk Supervisor Jobs in Orlando, FL

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Premier Resorts & Management
Orlando, FL | Full Time
5 Months Ago
Holiday Inn Resort Orlando Suites - Waterpark
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Holiday Inn Resort Orlando Suites - Waterpark
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TownePlace Suites Orlando Theme Parks/Lake Buena...
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Open Opportunities - Courtyard Semoran Blvd.
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Element Orlando Universal Blvd.
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Vinte Forward
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Residence Inn by Marriott
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Delta hotels marriott
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Front Desk Supervisor
Full Time | Accommodations 5 Months Ago
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Premier Resorts & Management is Hiring a Front Desk Supervisor Near Orlando, FL

This is an exciting position at the award-winning Holiday Inn Express & Suites Orlando East - UCF Area. We are looking for an experienced hotel front office supervisor, preferably with Holiday Inn Express experience. Previous hotel experience is required. Local candidates only, non-smoking position.
BASIC PURPOSE
: Assist the Front Office Manager with managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. 
.
Organizational Scope: Position is responsible for the operations of the Front Office Department while on duty.
 
ESSENTIAL FUNCTIONS:
 
1. Execute company programs and manage the operations of the Front Desk Office (Front Desk, PBX, Night Audit) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service. (45%)
 
2. Assist in preparing forecasts and reports and assist in the development, implement, and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. (10%)
 
3. Resolve customer complaints, anticipate potential problems by reviewing ad monitoring complains, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)
 
4. Manage the Human Resources in the department in order to motivate the employees; train, develop, empower, resolve problems, provide open communication vehicles. (10%)
 
5. Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. (10%)
6. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)
 
NON-ESSENTIAL FUNCTIONS: (5%)
 
1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
 
2. Maintain good working relationships and open lines of communication with all other departments.
 
3. Perform the Manager on Duty functions as assigned.
 
Knowledge and Skills:
 
Education: Four year college degree or equivalent education/experience.
 
Experience: From two to three full years of full employment in a related position.
 
Skills and Abilities:
Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel.
Requires supervision/management skills.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to communicate in English. Second language desirable.
Ability to handle cash and credit transactions.
Ability to enforce all company rules and SOPs.
 
No. of employees supervised: Supervise up to 10 employees.
 
Travel required: Minimal. May be required to attend supplemental Management training classes.
 
Hours Required: Forty hours to fifty over a five day period. Day to evening and weekends per business demand.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

POST DATE

10/15/2022

EXPIRATION DATE

10/13/2022

WEBSITE

prmhotels.com

HEADQUARTERS

Ormond Beach, FL

SIZE

<25

INDUSTRY

Accommodations

Show more

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The job skills required for Front Desk Supervisor include Front Office, Guest Relations, Service Quality, Front Office Operations, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Supervisor job description and responsibilities

Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing

02/13/2022: Stockton, CA

The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.

02/04/2022: Providence, RI

They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.

12/22/2021: Paramus, NJ

Provides technical support to front desk and housekeeping staff when needed.

01/04/2022: Tucson, AZ

Prepare monthly reports and budget for front office department.

01/05/2022: Madison, WI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Supervisor jobs

The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.

02/10/2022: Clarksville, TN

Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.

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Provides effective sales effort at Front Desk to maximize room revenue.

02/13/2022: Olympia, WA

Maintains safe working conditions within department and Hotel.

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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.

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Step 3: View the best colleges and universities for Front Desk Supervisor.

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