Description

For MercyOne Urgent Care - Clinton, IA

Summary:

The Center Manager I is responsible and accountable for the successful day-to-day operations and administration of assigned site(s). The Center Manager provides the necessary resources to meet the needs of the patients and the organization.

Essential Duties & Responsibilities

Human Resources

• Ensures staffing levels are appropriate. Monitors overtime and ensures that staffing schedules are completed and distributed timely.
• Works with Human Resources to validate licensure and certifications of clinical staff members.
• Selects and hires employees according to established guidelines. Monitors, coaches, develops and evaluates staff performance on an ongoing basis in accordance with applicable performance standards.
• Builds strong positive communication with and between providers, clinical, and support staff personnel to facilitate a team environment to enhance the success of the site(s).
• Develops strong interdepartmental teamwork and drives decision-making to meet the needs of the patients and sites(s).
• Identifies and implements opportunities to build employee morale and individual motivation.
• Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.

Supply Management

• Ensures appropriate supply inventory and usage. Develops appropriate par levels according to individual clinic needs.
• Works to reduce medical and office supply costs through efficiency and innovation whenever possible.

Regulatory/Compliance

• Responsible for all federal, state and local regulatory requirements including training and compliance.
• Ensures cleanliness, orderliness, and safety of working environment.
• Ensures that all checklists and logs are completed timely with deficiencies being addressed accordingly.

Facilities

• Responsible for all aspects of facility appearance and maintenance.
• Resolves facility-relates issues, ensuring that all facilities are well-kept and safe.
• Ensures that all signage such as licenses (Pharmacy, CLIA, Occupational, DEQ, etc.), hours of operation, advertisements, and promotional marketing are in place.

IT

• Works in conjunction with IT staff to ensure that systems work properly.
• Ensures that phones are functional with updated messages.
• Works with staff members to ensure that EMR concerns are addressed and resolved timely.

Marketing

• Works with marketing team to ensure that all marketing and business development plans are implemented.
• Functions as the local marketing/community outreach coordinator for their assigned sites(s) regions.
• Reviews online content for accuracy.

Finance

• Responsible for profit and loss performance of assigned sites(s).
• Participates in budget creation.
• Plans, evaluates, recommends and implements new initiatives when appropriate.
• Proactively identifies opportunities to expand revenue sources and ancillary services and works to reduce expenses whenever possible.
• Actively monitors performance and creates action plans for improvement.

Patient Satisfaction

• Responsible for ensuring customer/patient service needs are met. Monitors patient satisfaction feedback and contributes to the process of resolving complaints and service concerns. Plans and initiates process improvement.

Relationships

• Supports and represents the Premier Health and health system partner’s mission, vision, and values.
• Establishes and maintains a strong working relationship with leaders in Premier Health and affiliated health system.
• Establishes and maintains strong working relationships with vendors, employees, other managers, and providers.
• Other responsibilities and requirements as assigned by management.

Supervisory Responsibilities General administrative management and oversight of affiliated site(s).

Requirements

Education and/or Experience

Bachelor’s degree and/or 4 years of experience leading in a healthcare environment, or combination of both.

Clinical background preferred.

Computer Skills To perform this job successfully, an individual should have knowledge of EMR systems,

Excel Spreadsheet software and MS Word Processing software.

Certificates, Licenses, Registrations Clinical Appropriate licensure for individuals discipline, current BLS.

Other Qualifications None required.