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IT Account Manager (Remote)
PRELUDE SERVICES Mechanicsburg, PA
$101k-132k (estimate)
Full Time | IT Outsourcing & Consulting 4 Months Ago
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PRELUDE SERVICES is Hiring a Remote IT Account Manager (Remote)

Prelude Services is an IT Services Company focused on providing innovative, secure, and high-quality IT Management Services. For over 24 years, Prelude has provided IT outsourcing and support services for senior living, housing, home, and community services organizations. Prelude's corporate office is located in Mechanicsburg, PA, but this position is remote with light client travel. Prelude offers the following IT services:

  • Outsourcing
  • Cloud Computing
  • 24x7 Service Desk
  • Network Management
  • Hardware and Software Support
  • HIPAA IT Risk Assessment and Security Management Services
  • Enterprise Reporting and Dashboards

Being ranked as a "Best Place to Work in PA", we offer a wide range of benefits to our employees. Medical (HSA), dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. Other great perks Prelude offers include casual dress, 6 paid holidays, Unsick Day, and you can accrue 20 days of PTO your first year! Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication. 

The IT Account Manager is a strategic liaison between the client and Prelude Services. Manages the day to day client relationships by monitoring and ensuring the delivery of superior customer service within the client/Prelude Service Level Agreements (SLAs). Responsible for developing and fostering sound customer relationships based on complete customer satisfaction.

The IT Account Manager will communicate with clients to better understand their business objectives and demonstrate how Prelude Service’s products and services can help meet the Client's objectives and benefit their business. The IT Account Manager will strategize with client executives on a periodic basis on all opportunities to ensure solutions are being effectively delivered, while accurately forecasting respective opportunities based upon realistic client assessments.

The IT Account Manager is responsible for establishing and implementing internal account management processes to ensure each client relationship is handled in a consistent and professional manner. The position will also have direct account management responsibilities and will also take on project management responsibilities for internal and client-driven projects as needed.

Requirements:

  1. Minimum of 5 years of IT experience in project management or account management function with direct customer interaction.
  2. Strong focus on end-user service and satisfaction.
  3. Excellent written and verbal communication skills.
  4. Knowledge of technology supported by the company.
  5. Effective leadership and team-building skills.
  6. Strong understanding of the business impact of technology on profitability and client satisfaction.
  7. Clinical or health care experience is a plus. 
  8. College degree and advanced technical education or related job experience.
  9. Travel to client locations will be required (about 20%).

Prelude is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$101k-132k (estimate)

POST DATE

11/18/2022

EXPIRATION DATE

02/17/2023

WEBSITE

preludeservices.com

HEADQUARTERS

MECHANICSBURG, PA

SIZE

50 - 100

FOUNDED

1998

CEO

TERRY FREED

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Prelude Services

Prelude Services Provides Innovative IT Solutions for Senior Living and Care Organizations Created in partnership with Presbyterian Senior Living and Diakon Lutheran Social Ministries, Prelude Services' mission is to provide innovative information technologies to senior living and care organizations. We currently support several hundred senior living, affordable housing and community service locations in forty-two states. Our clients depend on us as a proven partner to aid in all of their information technology needs... Our goal is to provide value-driven technology to enhance your organizatio...n's delivery of care. Call Prelude at 717-322-0982 to learn more about our comprehensive strategy, implementation and support services! More
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