PredictHQ is the world’s leading source of demand intelligence, enabling global companies to accurately predict and prepare for demand anomalies.

We cover every major category from conferences and concerts to live, unscheduled events such as extreme weather or airport delays. Our expertise is in verifying, enriching, and adding intelligence to the millions of significant events that impact demand, so companies can act before it's too late.

Our teams are creating advanced machine learning algorithms, using data from thousands of sources around the world, processing it through our modern, microservices-based pipeline - and exposing it to customers via a powerful API. Some of the world’s most exciting companies such as Uber, Amazon Alexa, Accenture, and Dominos rely on us to learn from the past and predict their future.

Launched in 2016, PredictHQ is growing rapidly and is backed by Lightspeed Venture Partners, Sutter Hill Ventures, and Aspect Ventures. PredictHQ has offices in San Francisco, US, and Auckland, New Zealand.

Our team combines the best of American ambition and drive with New Zealand’s empathy and community spirit. We have high standards and huge plans!

We are looking for someone to join our Customer Experience Solutions team; as part of our broader Go-to-Market team across the United States and the United Kingdom. At PredictHQ, Customer Centricity is core to every decision we make, and we have created a team that better aligns with this value. Our Customer Success Managers combine the roles of Solution Consultant and Customer Experience Manager to partner with our customers and prospective customers through all phases of the customer journey. We need someone who can engage with both technical and business stakeholders to solve the challenges of our customers by developing strategies; implementing solutions using the features, capabilities, and business value aspects of our platform; and ultimately achieving successful business outcomes leading to long-lasting advocates of PredictHQ.

In order to be successful in this role, you will need to combine your business acumen, technical and analytical skills, and success strategies with your broader knowledge or ability to learn some of the below use cases to operationalize these functionalities across enterprise organizations within Accommodation, On-Demand Services, Retail, and Transportation industries.

• Data Analytics and Visualization
• Demand Forecasting
• Dynamic Pricing
• Workforce Optimization
• Inventory Management

As part of our onboarding experience, you will have the opportunity to learn PredictHQ Platform offerings, the use cases and solutions that leverage our offerings, and their integrations with customer IT environments.

As a member of our Go-to-Market team, and as a strategic partner of our sales team, you will actively participate in cross-functional collaborations with our Product, Engineering, and Data Science teams to guide and align on our customer-centric goals, adoption of best practices for our solutions by providing quality feedback from the field.

Primary Responsibilities

• Demonstrate PredictHQ’s products and solutions to customers and prospects either on-site or remotely.
• Collaborate closely with our sales teams and technical teams to provide dynamic presentations which are tailored to solving specific customer problems.
• Act as the primary point of contact for all customer activities including but not limited to consultative guidance, customer onboarding, value realization, product training, and technical best practices.
• Be organized and analytical, eliminating obstacles and ensuring success using creative and adaptive approaches.
• Guide prospects and customers through best practices and root cause analysis related to their use cases and challenges -- including proofs-of-concept, infrastructure analysis/service analysis, and/or collaborating with Account Executives and R&D teams in support of pre and post-sales opportunities.
• Identify early indicators for both expansion and churn through a combination of relationship management and product analytics.

Skills, Knowledge, and Competencies

• Outstanding presentation and interpersonal skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos to articulate complex ideas and results to all levels of the business.
• Previous experience working for a technical product, such as cloud warehouses, data science platforms, integration, or API-first company with an understanding of software development, business intelligence, and integration architecture.
• High aptitude for learning and researching to find the best possible solutions to problems.
• Ability to quickly prioritize and respond to fluctuating asks from multiple external channels.
• Experience working on a Go-to-Market team with a Head Office located in the United States

Nice-to-haves:

• Working-level expertise in any of Snowflake, AWS, Azure, and/or Google Cloud Platforms to serve as a trusted adviser to our customers.
• Pre-sales or customer success experience in Data Analytics, Business Intelligence, or Data Science.
• Python, SQL, SDKs, or API integration experience.

General:

• Applicants for this position must have US residency or a valid US work visa
• Ensure that all activities are conducted in accordance with internal policies and procedures, applicable legislation, rules and standards, including relevant Acts, Advertising Standards Authority rules and regulations, and industry body requirements

• Competitive Salary
• Health care and benefits administered by Sequoia One
• Flexible time off policy
• Flexible work arrangements that allow for work-life balance and pandemics!
• 10 weeks of fully paid parental leave
• A remote-first work environment centered on collaboration, flexibility, agility, and fun
• Paid Birthday Leave
• Paid Family and Friends Day Leave
• Regular Social Events (after all, we can’t be the Event Experts if we don’t have a few of our own!)
• Strong focus on your training and development
• Options in a fast-growing company in its early stages

Our Values

Our PHQ values are at the heart of our business and mean we are not only creating a world-first product but also a culture that is inclusive and unique.

• Customer Centricity - Our customers are our partners. We learn from them constantly so we can deliver huge value and keep innovating.
• Understanding Why - We know why we take each step, reflect and act, and solve problems rather than symptoms.
• Family & Friends First - Life is for living - we work hard but we don't neglect our family, friends, or health.
• Get our Hands Dirty - If something needs to be done, we roll up our sleeves.
• Transparency - We thrive when we communicate transparently, collaborate fully, and look after each other.