Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a Technical Support Specialist to support our Frederick, MD lab facility and corporate team members.

This role will be 100% onsite in Frederick, MD supporting a Lab environment (when in the Lab, there will be GLP practices to follow). This role is aa mixture of PC and peripherals support as well as directly support of the machines to keep full uptime on the floor.

AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.

About You:

• You have experience with Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.
• You are customer service driven and enjoy working with users to solve their technology problems.
• You can operate on your own day in and day out, but also enjoy receiving support from a strong established team.
• You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.

Your Day-to-Day

As a Technical Support Specialist with Precision Medicine Group, you will work independently to provide shared technical support to remote team members supporting the Precision business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.

Required Experience:

• Bachelor's Degree or equivalent experience or Certifications Required
• Minimum of 3 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Microsoft Office 365 and Office for Mac
• Experience with Windows 10 
• Experience with Android, iOS

Helpful Experience:

• Must be able to troubleshoot remote issues and support offsite users
• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
• Ability to perform light to medium physical work of lifting up to 50 pounds
• Knowledge of SharePoint or other portal products is a plus
• Knowledge of VOIP/PBX systems

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