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Precisely
Burlington, MA | Other
8 Months Ago
Everbridge
Burlington, MA | Full Time
$96k-120k (estimate)
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Technical Consultant
Precisely Burlington, MA
Other | IT Outsourcing & Consulting 8 Months Ago
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Precisely is Hiring a Technical Consultant Near Burlington, MA

Overview

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

The role of a Managed Services Technical Consultant is to deliver services to promote the successful operation of Precisely solutions deployed at customer sites.

You will be working with a variety of HA solutions providing Managed Services to multiple accounts each day.

This is an influential role at Precisely which significantly impacts the customer experience as well as contributes to the growth of the Managed Services business.

Responsibilities

You Will:

  • Perform Managed Services tasks based on contractual SLAs (service level agreements) including daily physical checks of Precisely products, error resolution, product configuration changes, product updates, basic skills transfer, solution testing and weekly status reporting.
  • Maintain a consistent communication channel with customers and partners to resolve issues.
  • Perform Managed Services consistent with best practices guidelines for Precisely products.
  • Act as a product SME who can advise the customer on HA products.
  • Contribute to the development and documentation of best practices and methodologies based on customer
  • Maintain industry and Precisely certifications, as required.
  • Work with Manager to identify potential revenue generating opportunities.
  • Develop approaches to drive process efficiencies.
  • Other duties may be assigned.

Qualifications

You Have:

  • 5 years working with HA solution products
  • Education or equivalent experience in computer system operations. AS400/IBMi, database, database to database replication experience preferred.
  • iSeries administration experience.
  • Flexible to work nights, weekends and holidays, as needed.
  • Participate in on-call rotation for customers with 24x7 monitoring.
  • Manage own workload to ensure daily coverage of all assigned accounts.

Job Summary

JOB TYPE

Other

INDUSTRY

IT Outsourcing & Consulting

POST DATE

07/23/2022

EXPIRATION DATE

12/12/2022

WEBSITE

precisely.com

HEADQUARTERS

BURLINGTON, MA

SIZE

500 - 1,000

FOUNDED

1968

TYPE

Private

CEO

JOSH ROGERS

REVENUE

$200M - $500M

INDUSTRY

IT Outsourcing & Consulting

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About Precisely

Precisely is a data management firm that provides cloud warehousing, data integration, application validation and analytics solutions for enterprises.

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The job skills required for Technical Consultant include Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Consultant. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Consultant positions, which can be used as a reference in future career path planning. As a Technical Consultant, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Consultant. You can explore the career advancement for a Technical Consultant below and select your interested title to get hiring information.

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